The HR Manager has overall responsibility for assisting with HR strategy, planning and execution for the organization ensuring alignment with the overall Corporate Strategic Plan and reports to the HR Line of Business Director, based in the U.S. More specifically, this position has full HR generalist responsibilities for the Global Business Services Organization in India, as well as some additional responsibilities supporting HR generalist matters in Europe. This role supports Human Resources Shared Services processes and policies and works in a collaborative fashion with the HR Shared Services Centers of Excellence including Employee Relations, Compensation, Benefits, Staffing, and Organizational Development in addition to Country HR Directors, HR Support, and local HR teams across EMEA and APAC regions. It is critical that the Human Resources Manager balance both the business strategy and the HR strategy in a global, matrix environment.
Global Business Services (GBS) is comprised of multiple functions including Information Technology, Strategic Sourcing, Finance & Business Operations/Strategy. As an internal service provider, GBS plays a critical role in enabling the success of all the Divisions across the Wolters Kluwer enterprise.
Key responsibilities include:
- Work with the HR Line of Business Director, supporting Global Business Services to assist in executing the HR strategy that supports Global Shared Services and their respective internal customers.
- Be an effective business consultant and talent SME, engaging in the work that matters most to the success of the business and establishing clear plans and success measures.
- Develop “trusted advisor” relationships with key business partners and ensure effective communication with managers.
- In partnership with HR colleagues in COEs and Operations, assist with providing subject matter expertise for key human resources programs including Performance Management, Talent Management, Employee Relations, Organizational Development, Employee Engagement, Organizational Design, and Change Management. Ensure the successful execution of these programs within the assigned business, leveraging available tools and resources.
- Accountable for organization development and effectiveness for the assigned business. Engaging CoE partners as appropriate, responsible to diagnose, identify scope of change, and identify interventions needed to improve organizational effectiveness. Assist with design of future state changes (people, process, and structure), supporting change plans and working with employees to implement.
- Support managers on people and organizational matters, and the HR/talent implications of business decisions.
- Stay abreast of industry best practices, identifying areas of improvement and recommending and/or implementing those best practices to support the corporate goals.
- Act as a globally minded change agent and role model.
- Partner with the India GBS managers to drive alignment of processes with transformation to a high performing internal service provider.
- Support managers to consistently upgrade talent by developing and implementing processes specifically related to assessing and managing talent, by taking a leadership role in recruiting and staffing, by coaching leaders and overseeing performance improvement, and by providing support for appropriate actions.
- Pro-actively assess the level of the organization’s employee engagement and define/drive the strategy to increase the level of employee engagement.
- Collaborate with peers, Shared Services, Compensation, Benefits, Staffing, Organizational Development, and country HR BP & support teams to establish related priorities for the business.
- Provide HR coaching to the GBS management team to achieve business results.
- Implement HR policies and practices in the business, consistent with corporate guidelines.
Qualifications:
The HR Manager will have to have demonstrated the following critical competencies to be successful in this role:
- Bachelor's degree, PHR preferred.
- Minimum of 6 years of HR Generalist experience with a solid expertise in change management, project management and shared services experience balancing multiple stakeholder relationships.
- Excellent judgment and decision-making skills with the ability to navigate ambiguity and provide leadership to drive solutions
- Excellent interpersonal skills, with the ability to influence management, while maintaining strong relationships.
- Effective at leading change and organizing people and activities to achieve successful outcomes
- Demonstrated ability to collaboratively work with a wide range of people at all levels of the organization
- Demonstrated experience leveraging data and analytics to solve business problems
- Previous experience working in a matrixed environment
- Proficiency with HR information systems, preferably Workday, and the Microsoft Office Suite
- Positive, "can do" mentality with inquisitive & problem-solving approach and abilities.
- Experience supporting a technology organization or Information Services industry knowledge preferred.
- May require travel (up to 25%); must be able to obtain and maintain valid travel documentation
