Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Roles & Responsibilities:
Maintenance and Support
• Handle and resolve 2nd level incidents/tickets in the Service Management Tool, based on priority and quality for the HR applications.
• Investigate recurrence and patterns of support needs to design holistic solutions. Liaise with subject-matter experts where escalation is needed.
• Collaborate with Global Application Support Specialist, IT developers and other support teams.
• Preparation of status and KPI (monthly status report)
• Preparation of technical documentation and updating for Troubleshooting and 1st level.
• Preparation of training materials, provide training sessions whenever required.
• Supporting the onboarding of new team members
• Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc.
• Maintenance of test data & test users, system cleaning activities
• Content creation and managing application related blogs.
• Continuous process improvement, collaborations, and regular alignments with relevant stakeholders for topics such as: Interfaces, Data Security etc.
• Acquire and build-up knowledge of dependent applications or systems.
• Support any Ad-hoc activities or new work-packages. Authorizations
• Acquire and build-up knowledge of dependent applications or systems.
• Support authorization and user management topics of Talent Management systems.
• Conduct authorization monitoring and detective controls.
• Contribute to the implementation process of new HR IT tools and/or new features of existing tools. Rollout Support
• Project Support (if necessary, for any roll out activities)
• Supporting project managers for the further roll-out´s globally
• Preparation of pre-roll out activities including change and communication management
Educational qualification:
BCOM/BBA/MBA (HR)
Experience:
2 - 4 Years
Mandatory/requires Skills:
• Willingness to work in an access-controlled room with no access to personal laptops/ mobiles or gadgets.
Preferred Skills:
English language proficiency (8/10)
Experience supporting HR IT tools