Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 28,200+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Collaborate with Global Application Support Specialist, IT developers and other support teams
Handle and resolve 2nd level incidents/tickets in the Service Management Tool, based on priority and quality for the HR applications
Investigate recurrence and patterns of support needs in order to design holistic solutions. Liaise with subject-matter experts where escalation is needed
Contact with the vendor for any alignments, issues, case/incidents creations, SLA follow-up
Preparation of training materials, conduct application training / onboarding sessions whenever required
Analysis and coordination or release management (new releases, features and enhancements)
Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc.
Creating and maintaining tracking files
Content creation and managing application related community and docupedia
Continuous process improvement, collaborations and regular alignments with relevant stakeholders for topics such as: Interfaces, Data Security etc
Undergo data management and data quality activities within application
Support any Ad-hoc activities or new work-packages.
Project Support (if necessary for any roll out activities)
Supporting project managers in Lisbon for the further roll-outīs in the countries
Preparation of pre-roll out activities including change and communication management
• Degree in Business Administration, Human Resources, Engineering or similar • Previous experience with IT systems or applications support in is an added value • Proficiency in Microsoft Office (namely Word, Power Point and Excel) • Problem-solving and An
2-4 yrs