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Job Description:
Job Summary:
This position is required to effectively respond to state agency inquiries received via the vendor application regarding US Unemployment Claims through collaboration between business management and third-party vendor.He/She reviews the application several times per day to respond to any new Requests for Information (RFI), Decisions, and Hearings. He/She coordinates with internal management daily to obtain relevant information/documentation requested by vendor. As there is a need for first-hand knowledge regarding the employee’s termination, he/she also utilizes various existing systems to obtain the required documentation.
Responsibilities:
Coordinates with internal management through email, chat and call to obtain relevant information regarding employee's termination
Provides first-hand knowledge about employee's termination to the vendor
Processes claims efficiently by extracting all the relevant information and making critical decisions
Ensures information is uploaded to the vendor application timely
Qualifications:
Skills required
Pre-requisites
Employee Type:
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