What success looks like in this role:
• Oversee HR activities across the entire associate lifecycle from Hire to Retire, ensuring effective utilization of HR tools and systems. Address and resolve non-standard HR-related issues within established practices and procedures.
• Manage a broad range of responsibilities including Human Capital Management (HCM), hiring, separations, payroll, performance management, HR administration, total rewards, talent management, absence management and learning & development. Contribute to ad-hoc initiatives, new scopes and future projects as they arise.
• Develop professional HR expertise and apply company policies and procedures to resolve various issues. Deliver, manage and customize solutions within defined HR programs/processes to meet business needs.
• Understand overall business objectives and apply HR solutions to enhance operational performance and address human capital issues effectively.
• Provide first-level support to employees by responding to routine HR-related inquiries and case requests. Address escalated issues from tier 1 agents and further escalate if necessary.
• Implement HR processes and solutions in alignment with established policies. Maintain and update HR documentation, ensuring compliance with SOPs and statutory requirements.
• Oversee the regional onboarding process from post-offer acceptance through the initial 6-12 months. Coordinate onboarding tasks, including welcome kits, orientation sessions and training schedules. Ensure timely and compliant processing of all onboarding activities.
• Collaborate with Corporate and Enabling functions to keep onboarding materials up to date. Coordinate with IT and other internal teams for seamless new hire integration and support.
• Generate reports for client consulting and issue resolution. Analyze and resolve problems of moderate scope by reviewing a variety of factors and exercising judgment within defined procedures.
• Interface with clients, service delivery units, management and team members to ensure accurate service request resolution. Handle client onboarding background checks and manage joining formalities.
• Demonstrate proficiency in Microsoft Office, particularly Excel and maintain knowledge of HR, benefits and payroll systems. Familiarity with Workday, PeopleSoft and other HR tools is essential.
• Identify opportunities for process improvements, automation and streamlining. Proactively engage in problem resolution and support strategic decision-making.
• Build and maintain productive relationships with internal and external stakeholders. Work effectively in a team environment and independently, ensuring quality and efficiency in support.
• Ensure adherence to data protection norms and information security compliance. Follow company policies and procedures for handling sensitive and confidential transactions.
• Perform other duties as assigned, including managing conference calls, team meetings and skill assessment programs. Ensure timely completion of requests and maintain high standards of customer service.
Primary Skills :
• Must possess excellent English and French language skills (reading, writing, and speaking). Proficiency in German language is also a plus.
• Prior experience in handling US&C Benefits is an advantage.
• Familiar with Workday, PeopleSoft and other HR tools.
• Flexibility to work various shifts, including nights.
• Proficiency in MS Office.
• Effective problem-solving and client interaction.
• Ability to quickly learn new systems and technologies.
• Detail-oriented with excellent organizational skills.
• Collaborative team player with a proactive approach.
You will be successful in this role if you have:
Bachelor's or Master's degree (an MBA in HR is preferred) with a minimum of 2-3 years of experience in HR Shared Services Operations.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
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