Join our team at SVB Global Services India LLP hereinafter referred to as First Citizens India– an organization that has built a legacy of strength, stability and long-term thinking that has spanned generations. Our parent company, First Citizens BancShares, Inc. is a top 20 U.S. financial institution with more than $200 billion in assets and a member of the Fortune 500™.
Situated in the vibrant city of Bengaluru, we play a crucial role in driving the success of our parent company and its subsidiaries.
At First Citizens India, our team brings together diverse backgrounds and rich experiences to deliver excellence across key business functions. Our commitment to innovation and collaboration makes us the preferred partner in navigating the dynamic and fast-growing digital landscape. We believe in diverse, equitable and inclusive working environment because we understand that when all our differences converge, we create a synergy that enhances associate and customer relationships and drives innovation of our products and services.
HR Advisor- Employee Relations
About the Job
The purpose of this role is to enable a great employee experience and seamless delivery of business HR objectives by supporting HRBPs in delivering value, services, and advisory to BUs
The ideal candidate will:
Perform the following Key Responsibilities
Performance Management
•Project management of the performance management cycle, including Workday testing
•Coordinate employee communication messages as per project timelines
•Track compliance related to 100% Goals submission & timely completion of Talent review calibrations & comp reviews on the tool.
•Keep a record of Under-performers and Initiate PIP discussions with managers and support them throughout the process. Eg: guiding on process steps, documentation, reviewing etc.
Employee Lifecycle
•Conduct skip connects / HR touchpoints (FGDs) only on a need basis
• Verify IJP and rehire eligibility based on internal guidelines
•Advice BUs on standard policies and employee processes like – probation, extension process, leave management, etc
•Coordinate job code creation with C&B team
•Ensure timely tracking and completion of various trainings in coordination with L&TD team and BUs
•Support in query resolution from employees and HRSC
•Perform analysis on Exit interview, surveys and provide insights for improvements to HRLT and COEs
•Coordinate with various stakeholders in HR CoEs and BUs for HR activities and special projects
•Support HRBPs with the HR dashboards on the agreed people metrics to be shared with the BU leaders
HR Systems
•Verify and complete BAU Workday transactions WD transactions – Relocation OYPs, Referral OTPs, employee transfers
•Administering and tracking to completion of Goals and Individual Development Plans
•Lead administration, data hygiene and tracking for engagement surveys and manager action plans
•Support business by routing WD issues to the concerned team for resolution
Employee Relations
•Align all the ER efforts to Compelling Associate Experience.
•Partner with CoEs to craft policies/processes with inputs/learnings coming through various touchpoints
•Independently manage the junior-mid level ER cases in partnership
•Manage investigations and maintain thorough documentation of each case
•Partner with the legal counsel as needed and advise HRBPs on the action recommendations.
•Support the ER leader in ER reporting for India.
What You’ll Bring:
•6-10 years of HR generalist experience with exposure to Employee Relations area of work
•Excellent oral and written communication skills in English
•Key competencies required -Team player, Detail oriented, Analytical skills, Adaptability, Problem solving, Creative thinking
•Knowledge of HCM tools – WorkDay & ServiceNow (Preferable)
•Advanced MS Powerpoint skills
•Proficiency in MS Outlook, MS Excel and Workday are desirable
•Basic knowledge of lndian labor laws
Equal Employment Opportunity
SVB Global Services India LLP hereinafter referred to as First Citizens India is an Equal Employment Opportunity Employer. We are committed to fostering an inclusive, equitable and accessible environment and prohibit all forms of discrimination on the basis of gender, religion, caste, disability, sexual orientation, economic status or any other characteristics protected by the law. We strive to foster a safe and respectful environment in which all individuals are treated with respect and dignity. Our EEO policy covers all employment processes such as recruitment, hiring, compensation, benefits, promotions, learning opportunities, and other applicable employment terms for all qualified applicants and employees.
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