About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.
Role and Responsibilities:
Major Responsibilities
General
- Executes all tasks assigned by his/her superiors
- Demonstrates high degree of standards awareness; promotes teamwork and acts as a role model
- Attends all scheduled training sessions
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule
Departmental
- Cleans and stocks guest rooms, bathrooms, corridors and public areas as assigned and in accordance with hotel standards.
- Stocks and maintains the linen closet in a clean, neat and orderly fashion.
- Provides genuine hospitality and recognition in the work area. Promotes hotel services and products.
- Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.
- Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction.
- Is knowledgeable about and handles chemicals safely and economically.
- Sorts, tags and processes guest laundry, uniforms and hotel linen; collects and delivers guest laundry.
- Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately.
- Offers a special service touch when an opportunity is presented.
Specific Responsibilities and Tasks
General
- Adheres to the hotel's code of conduct and grooming & hygiene standards.
- Is seen as working hands-on, assists colleagues during crunch times; walk the talk.
- Actively participates in briefings and meetings.
- Maintains a clean and orderly work area and promotes a safe working environment.
- Performs any additional duties as assigned.
- Able to interact with the guests and note down preferences.
Departmental
- Makes beds, does thorough dusting and vacuums floors and self releases rooms as ''vacant inspected'; Removes room service dishes and amenity presentations to the service area
- Handles "Do Not Disturb" “Safety Latch” and "Double Lock" rooms according to Hotel policy
- Carefully reads and follows the task sheet instructions
- Removes room service dishes and amenity presentations to the guest areas.
- Maintains pars established in all guest rooms for linen and supplies
- Transports linen from Laundry to the Housekeeping pantry areas.
- Is responsible to stack the Housekeeping pantry as per the set standards.
- Assumes responsibility for master keys and other equipment as assigned
- Reports all maintenance requirements in rooms assigned on a daily basis
- Ensures follow up on maintenance requirements in the areas assigned.
- Is responsible for laundry operations for guest and staff.
- Issuing of uniforms, tagging and processing.
- Does minor garment repairs as required; adheres to the 'unprocessed garment' procedure
- Assists in routine inventory taking of supplies and operating equipment
- Vacuum and mop all floors, including under rugs and in corners.
- Vacuum carpets and spot clean as needed. If directed, polish marble floors.
- Dust & clean all banquet’s hall, including ceiling, tops of cabinets, doors, door frames, and curtain rods
- Clean all area’s mirror and glass.
- Dust and clean inside of all cabinet and furniture drawers.
- Clean switch plates on walls.
- Vacuum upholstered furniture including under cushions. If directed, clean upholstered furniture.
- All carpeting and upholstery is to be vacuumed and professionally shampooed.
- Clean and Dust all lamps and lamp shades. Clean all ceiling light fixtures.
- Polish furniture surfaces.
- Dust & Clean all restaurants & Bar
- Clean All guest washroom & Disinfected
- Clean All Offices including manager cabin, Sale’s office & Back office
- Clean all staircase
- Clean & Wash all parking’s & Outside area
- Clean and sanitize the back of the house areas along with staff lockers.
