Identify and prospect potential clients through cold calling, networking, and market research to acquire new corporate accounts, group bookings, and event inquiries.
Develop and maintain relationships with key decision-makers at corporate companies, travel agencies, event planners, and industry partners.
Conduct site inspections and present the hotel's facilities and services to prospective clients.
Sales Management:
Prepare and deliver compelling sales presentations, proposals, and pitches to secure new business.
Negotiate contracts, rates, and terms with clients to achieve optimal revenue while ensuring client satisfaction.
Track sales performance against targets, analyze market trends, and identify areas for improvement.
Manage sales pipeline, follow-up on leads, and maintain accurate customer data in CRM systems.
Client Relationship Management:
Build strong relationships with existing clients, address inquiries, and provide personalized service to maintain loyalty and repeat business.
Handle client complaints and resolve issues promptly to maintain positive relationships.
Coordinate with relevant hotel departments (front office, catering, etc.) to ensure seamless execution of client events and bookings.
Marketing and Promotion:
Participate in industry trade shows, conferences, and networking events to promote the hotel and generate new leads.
Develop and implement sales strategies aligned with the hotel's marketing plan.
Create sales collateral, including brochures, presentations, and promotional packages.
