الوصف الوظيفي
Company DescriptionYour Fairmont Journey Starts Here:Are you a someone with a passion for excellence and a flair for exceptional hospitality? Fairmont Udaipur Palace invites you to embark on an unforgettable journey of luxury and join our pre-opening team.Job DescriptionThe position is an ExCo role responsible in managing all aspects of the Hotel Operation including Food and Beverage, Rooms, Culinary, Security and Maintenance at Fairmont Udaipur Palace whilst working along with other administrative Exco peers and to ensure the delivery of hotel’s experience throughout the entire guest journey meanwhile ensuring optimisation of forecast and budget as well as developing managers and colleagues.Primary ResponsibilitiesENSURES LUXURY GUEST JOURNEY FROM PRE-ARRIVAL TO POST-DEPARTURE Leads and guides the ExCo and management teams in driving the hotel to achieve its brand and guest driven goalsBe present to personally welcome key residents and patronsBe the host at Fairmont Udaipur PalaceCommunicates in an effective and timely manner with ExCo and the General Manager on matters which requires the attention of ExCo and the General ManagerRepresents Fairmont Udaipur Palace in projecting a credible image to the market, residents and colleagues alikeBe visible around the hotel and shows an active interest in our colleagues’ welfareOversees and vet on all preventive maintenance plansEnsures a clean and hygiene compliant hotel environment at all timesLeads by example in living the Fairmont brands values and established service culture as well as Code of EthicsMAXIMISES REVENUE INFLOW AND COST CONTROLSets, plans and directs the operational departments to achieve agreed goals of gross operating profit through attaining competitive RevPar Index, Average Check and CPOR goalsSupports the hotel’s annual budgeting process and adhere to the established guidelinesAssists in managing the hotel’s budget and ensuring that expenses incurred are within budget and in line with the established guidelinesFollows protocol in approving expenses, and obtains the approval first from the General Manager and Financial Controller for items which require approval at this level before implementationCooperates with the Finance team and ensures compliance of credit policies and procedures through signatures and meetingsConstantly identifies new revenue opportunities and improvement of existing revenue streamsEnsures intelligent use of funds available by optimising spending yet ensuring availability of funds for needed improvements and new initiativesSEEKS CONSTANT IMPROVEMENT OF QUALITY IN PRODUCT AND SERVICES Complies with Fairmont’s established guidelines on the hotel organisational structure and reporting lines, for example ExCo structureWorks with respective ExCo to ensure F&B concepts, service of sequence and product are aligned with vision and market trends at all timesEnsures residents and patrons receive the experience as detailed in brand Standard Operation Procedure (SOP) and aims to achieve the scores and goals setOversees the handling and follow-up of any security incident and guest complaint and always reinforces hotel valuesCo-chairs the execution of cleanliness matters in line with government regulations and WHO requirementsOversees management of CAPEX and projects for the year.INTER-DIVISIONAL/STAKEHOLDERS LIAISONActs on behalf of the General Manager in his absenceHelps and supports to establish positive owner relations through proper and appropriate communications with the appointed Owner’s representativeFollows appropriate protocol in communicating with the appointed Owner’s representative and keeping the General Manager informed of such communicationsLeads and guides the ExCo and management teams in driving the hotel to achieve its KPIsComplies with Fairmont Udaipur Palace's established guidelines on recruitment, appointment and promotion of ExCo, Department Heads and colleaguesEnsures all Marketing and PR Communications are in compliance with Fairmont Brand Marketing guidelinesSupports and helps to prepare and submit the weekly reports to Corporate Office and OwnersComplies with Accor and Fairmont’s established guidelines on staff fringe benefitsEnsures synergies amongst departmentsMAIN COMPLEXITY/CRITICAL ISSUES IN THE JOBIntegrated aspect of the propertyEmergency and crisis managementQualificationsDiploma or Degree from preferably hospitality or related fieldMinimum 12 years’ relevant experience with at least 3 years at ExCo levelExcellent communication skills in English.Thrives in large scale operation and high-volume operationEnjoys working in multi-cultural environmentPre-opening experience preferredCOMPETENCIESPossesses strong interpersonal skillsAscertains and addresses guest/colleague needsDirects, trains and motivates individuals and creates and maintains a cohesive teamPossesses good working knowledge of budgets, forecasting, profit and loss statementsFocuses on service with an eye for detail and an approachable attitudeWorks well under pressure, analyses and resolves problems, and exercises good judgmentPrioritises and organises work assignments and delegates work effectivelySelf-motivates and shows good initiative in a dynamic environmentEnsures security and confidentiality of guest and hotel informationPossesses good computer and property management system skillsFlexible and able to embrace and responds to change effectivelyAdditional InformationBachelor’s degree in Hospitality Management or related field preferred.Proven experience in a customer service role, preferably in hospitality or a luxury service environment.Excellent communication and interpersonal skills.Strong organizational skills and attention to detail.Ability to multitask and remain calm under pressure.Knowledge of the local area and its attractions is a plus.Proficient in Microsoft Office Suite and property management systems.
