Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Head of Sanctions Screening.
Principal responsibilities
- The role holder is responsible for supporting the Global Head - Screening Utility across all aspects of their role.
- Specifically, the role holder is responsible for supporting the Global Head with:
- The definition, agreement and maintenance of globally consistent Service Level Agreements between Transaction Screening Operations and the markets that the function supports.
- The definition, agreement and production of the Transaction Screening Operations Dashboard and the use of that Dashboard to:
- Demonstrate, at a market and line of business level, the performance of the operation against SLA ( Service Level Agreement )
- Support decision making by the Screening Operations Leadership Team via the Monthly Management Team meeting.
- Provide transparency on the performance of Screening Operations at various governance forums viz., the Global Compliance OpCo ( Operations Committee ) , Regional Compliance OpCo, Global Screening Governance SteerCo and the Regional Screening Governance SteerCo etc.
- Collaborating with Quality Assurance lead on the embedment of a globally consistent quality assurance framework, the production of consistent and accurate quality data and the identification and remediation of SLA breaches and emerging trends.
- Timely management and resolution of all identified control weaknesses including Internal Audit points, Risk Assurance findings and MSIIs ( Management Self-Identified Issues )
- Definition and implementation of the Screening Operations training curriculum.
- Support Annual planning, FRP and MPP management.
- Planning, Scheduling and Forecasting – ensuring a robust, globally consistent process.
Principal Accountabilities:
Key activities and decision-making areas
Definition, agreement, and maintenance of globally consistent Service Level Agreements
- Define, implement, and maintain a globally consistent SLA with each of the markets and lines of business that Screening Operations support.
- The SLAs should reflect the KPIs that the lines of business deem important to the provision of effective Screening Operations including:
- The operational metrics agreed as part of the ‘Screening Risk Appetite’ framework.
The definition, agreement and production of the Screening Operations Dashboard and the use of that Dashboard
- Define and report a set of KPIs that allow Screening Operations to demonstrate it is meeting or exceeding its SLAs.
- Agree what, if any, KPIs the lines of business require over and above those contained in the SLAs.
- Work with the Ops Business Performance and Analytics function to automate production of the KPIs.
- Ensure that reporting to Global and Regional Compliance OpCo’s and Screening Governance Steer Co’s is consistent, and all data is taken from the same golden source.
- Ensure that the Dashboard serves an effective input to decision making by the Screening Operations Leadership team.
Training
- Oversee the definition of and implementation of the Screening Operations training curriculum.
- Ensure that new joiners to Screening Operations follow a defined curriculum that includes both role agnostic modules that provide an overview of HSBC, GPS Operations and Screening, as well as role specific training.
- Ensure training materials are available for all areas of Screening Operations such that individual team managers are able to, cross train their resource.
- Ensure a defined learning path for Screening Operations resource who wish to progress to the next career band.
Annual planning, FRP and MPP management
- Support the Global Head - Screening Utility to define the FRP ( Finance Resource Planning )
- Support the Global Head - Screening Utility in day-to-day management of Transaction Screening and adherence to the FRP and MPP ( Man Power Plan )
Planning, Scheduling and Forecasting
- Work with the leadership of Screening Ops, the GPSO ( Global Payment Solutions Operations ) and the Operations WFM ( Workforce Management ) team to employ a consistent and robust Planning, Scheduling and Forecasting process.
Internal Communication
- Support the people committee in the production of internal communication that:
- Creates a shared sense of identity across Screening Operations
- Celebrates the everyday achievements of the team and individuals in protecting our customers and the bank.
- Communicates the progress made under the Screening Operations Transformation Programme
- Communicates information about programmes managed outside Screening Ops that impact the operation.
- Provides insights and perspective on the external Screening environment including emerging threats and trends
Typical KPIs and Targets
- SLAs in place across all markets which Screening Operations support
- Consistent KPI reporting across Global Screening Operations
- Curriculums defined and embedded.
- Actual spend within +/- X% of forecast
- Consistent and robust process in place.
- At least quarterly comms issued
Role Context (Screening Ops & Region):
- The jobholder is required to deal with issues for which, at times, there is no clear-cut solution whilst still being able to provide judgement and clear direction.
- The nature of the role requires close working contact with senior executives across Group, Region, countries, and multiple functions.
- Maintenance of excellent relationships with the GSC ( Global Service Center ) and Regional stakeholders – COO, HR, Finance, IT ·
- Independence in terms of exercising authority across various sizeable functional lines with accountability and capability to take stand with clear line of sight.
- Maintaining an agile organization which is quickly adaptable to rapidly changing operating environment, varying demands from stakeholders and outcome of strategic initiatives.
- Ability to think strategically, addressing short term requirements which aligns with long term & wider strategic goals.
- High levels of technical and professional expertise are required to provide guidance and advice on specialised matters.
- Promote an environment that supports diversity and reflects the HSBC brand.
Management of Risk
- The jobholder must ensure that any processes defined, reports produced, and any advice given are accurate and relevant.
- The jobholder ensures that any significant exceptions identified are followed up/monitored.
- Any FIM or Compliance policy dispensations must be referred to the relevant teams.
- The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology. This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring and by addressing any areas of concern in conjunction with line management and/or the appropriate department.
Observation of Internal Controls
- Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
- The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
- The jobholder will implement the Group compliance policy by containing compliance risk in liaison with Global Head of Compliance, Global Compliance Officer, Regional Compliance Officer, or Local Compliance Officer. The term ‘compliance’ embraces all relevant financial services laws, rules, and codes with which the business has to comply.
