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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Head of Engineering Delivery.
Global Fraud and Credit Control Services is a first line of defence control function in Wealth & Personal Banking, with the core purpose of supporting the entire customer fraud & credit journeys, and creating sustainable outcomes for the Customer and the Bank.
As the technology function for this, we oversee and deliver a range of new and innovative technologies to ensure our customers can continue to conduct their daily banking safely and securely. We deliver large scale transformation programs & projects across multiple geographies and businesses as part of a multi-year portfolio of work which is constantly evolving due to the dynamic nature of the external fraud & credit environment.
The Fraud Detection & Decisioning Systems under this are mainly responsible for the delivery and support of the Fraud risk management applications, tools, systems and data across HSBC These cover diverse Fraud topologies across Application & Orginations Fraud, Transaction Fraud, Digital Enrichments etc.
This role will provide the Technology and Engineering delivery leadership to deploy best in class fraud decisioning and fraud detection solutions protecting both Customer and Bank outcomes. This involves developing or deploying leading edge technology solutions to manage large data flows, Machine learning decisioning systems, analytics and insights. The job holder will own the technology deliveries and their associated teams & capabilities globally, as well as be the Centre Lead for the wider technology team in India.
Principal responsibilities:
- Reporting into the WPB Fraud, Credit & Collections VS Head, this role will lead and own all aspects of the underlying engineering delivery globally, including resources, capabilities and associated aspects of stability & resilience.
- Working closely with the Business & Value streams, across varied aspects of the Bank’s Fraud Management landscape, the role will also be responsible for developing and delivering the technology strategy and roadmap, focused on the Cloud enabled, data & analytics driven technology transformation for convergence and modernization of the estate.
- The job holder is a strategist, shaping engineering business decisions and processes, with in-depth understanding & knowledge of a bank’s constantly evolving Fraud & Credit Decisioning ecosystem enabling engagements globally across varied business and transformation stakeholders.
- Within technology, the role will work in partnership with other Sub Value Stream leads, Enabler Leads and wider Value Streams to drive the delivery of Technology solutions for all Fraud Value and Sub-Value Streams, ensuring a best in industry end to end experience for our customers throughout their journey with HSBC.
- The role holder will drive the continued adoption and maturation of DevOps and agile principles; and ensuring platforms and solutions are well maintained, stable, secure and cost-optimized.
- Also providing the people leadership for technical disciplines, competencies and capabilities, focused on creating and upskilling a ‘fit for future’ engineering workforce. Also, as the centre lead, will own and manage the workforce and associated aspects of centre-specific initiatives, compliance and adherence for the wider FCS functions.
This role will carry out some or all of the following activities:
- Leading globally and delivering to the business outcomes via the technical & engineering delivery of highly complex, business critical, decisioning focused, data driven services for the FCS functions.
- Responsible for all technical platforms & solutions for the solutions globally across the diverse technology landscape and varied tech stacks.
- Provide technical advice to senior management when making major decisions. The job holder is also expected to solve complex problems that have a business critical impact, and to form task forces that are assigned to address one-off urgent asks.
- This role is accountable of the overall engineering capability, including the oversight of multiple dev-ops engineering pods outcomes & quality, liaising with diverse stakeholders including wider technology & control functions.
- Focus on improving engineering efficiencies across the life-cycle and enable the adoption of Agile and associated New Ways of working.
- Establish a governed and standardised environment and automation to minimize variation and ensure predictable high quality code and data.
- Provide engineering expertise and representation across the wider Retail Banking technology organisation with particular focus on the FCS function.
- Mentor technology talent and take an active role in the development of the engineering teams underpinning the function.
Domain & Technical Skills:
- Deep experience and understanding of the Fraud & Credit Risk domains, having led and delivered technology solutions / products at a global scale including the underlying data and decisioning capabilities.
- Extensive experience in building and leading technology capabilities and teams, in Data, Cloud & Distributed ecosystems, in the Retail Banking domains with an understanding off the wider Retail ecosystem encompassing Originations, Outbound & Inbound Payments, Cards, Customer Contact Management and Operations.
- Past experience in managing and delivering of signficant large-scale Cloud Hosted, Decisioning Systems, which are data intensive and centered around high speed execution pipelines delivering Analytics, Workflows, Machine Learning & Insights.
- Experience on technical tools & solutions that enable Integration, Transformation and Cloud automation along with deep understanding of the requisite controls, governance and associated life-cycles.
- Experience in defining, refining and implementing technology roadmaps and associated transformation including strategy, investment and people.
- Researches new technologies / capabilities / solutions and is the driving force to adopt them and keeps close to emerging Fraud and Credit decisioning technology and business trends e.g. Mules, Scams etc.
- Someone who can think few steps forward of technology and guide the team or function to a new or refined direction in line with the evolution of the Fraud & Credit ecosystem.
- Experience in working with product vendors in partnering, challenging and developing the product roadmap, focused on the constituent tech-stack and tooling choices best suited for the Bank’s needs.
Bias for action & Impact:
- Develops and deploys new solutions for building a high velocity, high performance engineering organization in line with our emerging customer needs.
- Leads engineering efficiency, optimisation, continual refinement, and active enforcement of our development standards in order to ensure that our technology can be leveraged as a sustainable competitive advantage.
- Define, develop and practically implement state-of-the-art long term technology strategies to solving complex and ambiguous problems using modern set of technology platforms across multiple countries.
- Build a great engineering team that delivers excellent results to difficult problems across multiple functions and geographies.
- Delivery against a strategic operating plan that ensures resources (capability, people & funding) to deliver improvements in current customer journeys, new features and compelling distinctly native services
- Provide thought leadership for all resources through Engineering Delivery Managers across multiple geographies
- Global implementation and coordination of Fraud & Decisioning initiatives, working with global and regional and business / service lines leads / Technology functions leads to provide optimised global services.
- Manage the deliveries to annual budget spread between designing and developing new services (Change The Bank) as well as managing and supporting existing services (Run the Bank)
Communication & Leadership:
- Institute global solutions, promote technology sharing and leverage operating environments to achieve greater cost efficiency.
- Optimise resources globally to create an integrated team leveraging the capabilities of staff in both central and regional teams as well as in partner enabler functions.
- Lead and develop an effective global team through communication, performance management, development plans and reward/recognition practices
- Cultivate an environment that supports diversity and reflects the HSBC brand
