Head of Business Intelligence , WCS

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Head of Business Intelligence, WCS

Business: Wholesale

Principal responsibilities

Accountabilities for Business, Customers and Stakeholders

• Delivery of service performance reporting using various data & visualisation tools to inform efficient business decisions & service performance management.
• Generate insights on an ongoing basis, based on past performance trends & forecasts across WCS led customer journeys/ value streams.
• Partner with value stream stakeholders to define, design & create consistent performance measures.
• Lead the deployment of analytics and BI solutions which provides an overarching performance monitoring & case management functionality to drive resource allocation, prioritisation & escalation across the value stream.
• Lead/coordinate agendas, inputs and outcomes of service performance governance materials for key value stream stakeholders.
• Report and coordinate resolutions of service performance issues for regions and global, management escalation when appropriate.
• Manage a group of BI and Analytics specialists. Support people development agenda, leading future capabilities, and innovative culture.
• Establish and own the agenda for BI product release plan to maintain Agile delivery cadence. Work effectively with key stakeholders on backlog prioritization and resource planning.
• Create strong networks with key stakeholders, enabling the function’s ability to execute at pace and promote transparency of information across the organization.

Leadership & Teamwork 

• Influence and lead internal team and facilitate discussions with key stakeholders through the provision of high-quality artefacts and effective communications. 
• Set expectations, share best practice, and manage, monitor, coach and develop colleagues to ensure new capabilities (e.g. GenAI) built in the team and products.
• Drive and encourage constructive cross-country and cross-business teamwork through collaboration and matrix management;