Job Title: Head of Business Growth (E-commerce)
Key Responsibility Areas (KRA):
1. Planning & Organising business growth strategies to increase revenue and market share.
2. Analyze market trends, customer behavior, competitor activity, & strategy for Business Growth.
3. Lead and manage a team to achieve business objectives.
4. Collaborate with cross-functional teams (Marketing, Sales, Product, and Customer Success) to drive business growth.
5. Develop and manage key performance indicators (KPIs) to measure business growth.
6. Identify and capitalize on new business opportunities.
7. Manage and optimize CRM systems to enhance customer engagement and retention.
8. Conduct market research and competitor analysis to stay ahead of industry trends.
9. IT skills to develop working pathway.
Requirements:
- 8-12 years of experience in e-commerce business growth, preferably in a leadership role.
- Expertise in Retail Business
- Should have strong knowledge of Digital Marketing
- Expertise in FMCG - e-commerce
- Strong analytical and problem-solving skills.
- Excellent knowledge of all departments (Marketing, Sales, Product, and Customer Success).
- Expertise in CRM systems , Product Development and management.
- Proven track record of driving business growth and revenue increase.
- Strong leadership and team management skills.
- Excellent communication, collaboration, and project management skills.
- Degree(MBA, BBA, IIT, IIM) or a related field.
Nice to Have:
- Experience in data analysis and interpretation.
- Knowledge of e-commerce platforms and tools.
- Certification in business growth or e-commerce.
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