About MoEngage
MoEngage is an insights-led customer engagement platform trusted by 1,350+ global consumer brands, including McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and OYO. MoEngage combines data from multiple sources to help brands gain a 360-degree view of their customers.
MoEngage Analytics arms marketers and product owners with insights into customer behavior. Brands can leverage MoEngage Personalize to orchestrate journeys and build 1:1 conversations across the website, mobile, email, social, and messaging channels. MoEngage Inform, the transactional messaging infrastructure, helps unify promotional and transactional communication to a single platform for better insights and lower costs. MoEngage’s AI Suite helps marketers develop winning copies and creatives, optimize campaigns and channels that boost engagement, and help with faster execution.
For over a decade, consumer brands in 60+ countries have been using MoEngage to power digital experiences for over a billion monthly customers. With offices in 15 countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures.
MoEngage was named a Contender in The Forrester Wave™: Real-Time Interaction Management, Q1 2024 report, and Strong Performer in The Forrester Wave™ 2023 report. MoEngage was also featured as a Leader in the IDC MarketScape: Worldwide Omni-Channel Marketing Platforms for B2C Enterprises 2023.
Responsibility:
Designing and develop the methodology for efficient implementation including but not limited to (scoping, estimating and Contract reviews) of MoEngage's Platform solutions
Owning the responsibility of customer engagement and delight during the customer onboarding phase by focusing on value/ROI realization for customers
Demonstrate the core value of customer obsession
Build and maintain lasting relationships with Senior client executives
Oversee and lead the team of implementation managers, sr managers and directors working on 300 - 500 customer engagements and be the executive point of escalation for project issues, risks, delays, and red accounts during onboarding phase
Collaborate and drive customer initiatives with MoEngage internal stakeholders like Product Management, Engineering, Customer Success and Tech Support organizations.
Providing thought leadership and collaborate with the GTM team during large and global enterprise customer deals
Will own the entire P&L for the professional services team by focusing on key metrics like Revenue/Cost, Productivity and Continuous efficiency improvement automation and resource development.
Responsible for practice development including - building best practices and benchmarks from completed projects and employee centric activities like hiring, employee Engagement, Growth and Culture development
Qualification:
At least 15+ years of experience across functional or technical roles including implementing solution architecture, technology consulting, project management, and implementation of SAAS solutions,
5+ years of experience leading consulting practices and leading globally distributed tech consulting teams
Ability to lead in a fast growing business environment with competing priorities
Should demonstrate MoEngage's core values of customer obsession and growth
Should be open to 30% travel - pan India and international
Excellent verbal, written and interpersonal skills
ability to take hands-on approach to complex customer requirements and troubled engagements
Nice to have
Masters Degree in Technology or Business
Professional Certifications in Project / Program Management