Head Delivery Management

Hello visionary!

Siemens Global Business Services (GBS) provides innovative digital solutions and customer-oriented business services. Siemens GBS is ranked globally as one of the top performing providers of shared services. With more than 20 years of expertise, GBS taps into its understanding of how organizations and businesses work to seamlessly integrate, digitalize and optimize business processes with a portfolio that covers end-to-end business needs.

The role of Delivery Management is to ensure professional service delivery platforms for our external and internal customers and is creating synergies out of common topics in Asia Pacific region for GBS. This comprises creating efficiency as well as ensuring a high level of quality, innovation and harmonization across all our service deliveries.

In addition to these core responsibilities, complex initiatives and optimization projects are being driven by this role to drive excellence, scale solutions, streamline processes, and improve transparency both regionally and globally.

Are you motivated by looking at a problem from a new angle and by seeing and implementing strategically relevant opportunities for improvement? Are you able to excite people about new frontiers in quality and metrics? Do you see your team and collaboration across the organization as the key to success? Then this position might be your next role.

You’ll make a difference by:

• Execute delivery management roadmap and ensure efficient operations incl. local footprint optimization, in line with the strategy.
• Provide tools, methodology and support to enable excellent service delivery across business lines in the location.
• Create synergies out of common topics relevant to all business lines to ensure the required level of quality, consistency and harmonization and to create efficiency for the organization.
• Drive operational excellence with a focus on Quality Management, external certifications as well as on competency and knowledge management.
• Secures ISO and other certification(s) by determining the right organizational model for quality management and by implementing mechanisms to address the most critical issues proactively throughout the entire organization.
• Coordinates and directs all efforts of the organization related to Business Continuity Management and Risk Management.
• The role is part of the global organization for quality and operational excellence to drive the implementation of lean delivery management framework and global standards; to leverage global platforms and tools, to share best practices and drive continual improvement.

Use your skills to move the world forward.

• You bring leading edge knowledge and experience in the following areas: Business Excellence, Operational Excellence, Service Management, Quality Management, and Program Management.
• You are a Leader with a vision and purpose.
• You enjoy working with and developing top talent in your space.
• You are familiar with global delivery and collaboration models.
• You are excellent in communication and influencing skills.
• Its an advantage if you are Six sigma / lean practices and Experience in driving large transformation.
• One of your strengths is in enabling and driving change by listening, generating buy-in, fostering teamwork, and creating transparency within a matrix organization.

Join us and be yourself!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 396,000 minds building the future, one day at a time in over 200 countries.