Job Description
The Guest Services Assistant shall maintain the highest level of safety, security and service standards for ground operations.
Responsibilities:
Documentation Checking: passport checking (International) and I.D. matching (Domestic), reservation checking from the system and issuing boarding pass.
Tagging luggage and carry on inspection, referred to Teams & Conditions.
Boarding guests to the aircraft.
Deplaning guests from the aircraft.
Providing assistance to guests if any special need: wheelchair, NTL, etc.
Handling documents: GD, crew sign, collecting departure and arrival immigration card.
Asking 7 mandatory security questions to all passengers that check-in their luggage.
Complying with Airline Standards, Safety performance, the applicable law and procedure in all locations where operations are conducted.
Qualifications:
Bachelor's Degree in any field with customer service or ground service experience
Experience in working in Guest Service, Ground Service, Customer Service in Airline Industry is advantageous
Pleasant, friendly, mature, humble, honest, meticulous; self-starter; able to perform under pressure in a challenging environment
Proficient in oral and written English and Thai or local language where staff is located
Possess good interpersonal and communication skills with TOEIC scores above 600 is advantageous
Able to work on shift with flexible hours