Guest Service Executive (F&B Service & Front Office)

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EXPECTED RESULTS

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out, F&B and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
•  Maintain strict security procedures with credit and cash, accounting procedures, issue of room keys and guest confidentiality.
• Operate switchboard effectively, handling all calls promptly and professionally, greeting all callers and transfer all calls to relevant departments or guest room responding to requests quickly and efficiently.
• Document accurately all internal and guest messages.  Distribute according to specified Hotel procedure.
• Assist, as required calls for reservations following hotel standard.  Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Control room inventory and assign room per guest needs.
• Ensure to possess complete and thorough product knowledge of the hotel and the scope of services of the hotel provides.
• Accept and monitor luggage for safekeeping or storage in the office according to established procedures.
• Ensure to convey a sense of the guests importance and project a professional environment which reflects ibis Mumbai Airport’s commitment to customers.
• Responsible for providing courteous and competent services to the guests.

BHM with strong knowledge of F&B Service and also added experience of FO

2 years experience as Team leader or 3 years as Associate.