Guest Service Associate - Housekeeping

Mercure Chennai Sriperumbudur

Hotel for travellers looking for local and authentic experiences

Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations & IT companies.

Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

Job Purpose

Provide consistent housekeeping service to guest rooms, public areas, and facilities, meeting the hotel's standards of cleanliness and presentation.

Primary Responsibilities

• Clean and maintain assigned areas according to hotel standards and procedures
• Attend daily briefings and complete assigned tasks efficiently
• Replenish guest supplies and promptly attend to guest requests
• Report damages, malfunctions, or unusual activities to the Supervisor
• Maintain accurate room status records and productivity reports
• Handle guest complaints tactfully and ensure timely resolution
• Perform valet services as required (e.g., linen delivery, laundry processing)
• Adhere to fire safety and emergency procedures
• Maintain a high standard of personal appearance and hygiene
• Attend all required meetings and training sessions

Competencies

• Service-oriented with attention to detail
• Ability to work effectively in a team
• Self-motivated and energetic

• Primary school education
• Good oral proficiency in English language