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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
JOB DESCRIPTION
TITLE
Guest Relations Executive
SITE
IDFC
REPORTING TO
<< >>
DIRECT REPORT POSITIONS
Nil
DUTIES & RESPONSIBILITIES
Assist in administering the Front Office day-to-day activities Ofice and MD (Incoming and Outgoing phone calls, faxes, mail and courier).
Understand, meet and exceed customers' requirements
Develop customer service policies and standards for Bajaj.
Keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
Providing help and advice to visiting customers in case any help they ask for.
Communicating courteously with customers by telephone, email and face to face.
Investigating and solving customers' problems.
Handling customer complaints or any crises, such as security issues or a customer being taken ill.
Work with marketing team to arrange Events.
Carry out receiving feedback from customers as well as tenants for any event.
Keeping accurate records of discussions or correspondence with customers.
Producing written information for customers, often involving use of computer packages/software;
Developing feedback or complaints procedures for customers to use.
Get customer feedback and liaise with Customer care Manager for any remedial action.
Inform Housekeeping Executive in case of any untidiness found.
Inform Security and Help Desk in case of any untoward incident.
Manage all aspects of Front
Maintain filing system.
Diary management
Travel, function & meeting coordination
Preparation of meeting papers & presentation material
Manage secretarial works such as: typing, translation and draft letter.
Sorting, screening and prioritising incoming correspondence
Collating of data & developing reports.
Any other task assigned by the MD
Communication
Communicates with all departmental staff promptly.
Qualification & Experience:
Bachelor Degree in any stream with experience in similar role.
Excellent writing / typing skills.
Superior communication skills, a high level of initiative and a flexible approach to achieving results
Location:
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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