GTS Customer Provisioning Agent

Job Post: Hub

Employee Scope: Individual Contributor

Client Segment: All

Client Type: All

Job Summary:

The Access Provisioning Junior Agent is focused on performing basic system security administration functions. Responsibilities will grow over time to cover all aspects of provisioning access, including new account/client creation, user setup, and application access rights. They include implementing change requests, maintenance, troubleshooting, and developing specialized procedures within the administration tools. Job functions also include maintaining existing accounts, updating user information, adding and/or removing orders, and deleting/adjusting accounts as required by contractual changes.

Key Responsibilities

• Understand the request submission process. Interface with clients to guide a requester in properly submitting a request. ​
• Work efficiently, following department standards, within our case management tool. Identify the next request to process and take ownership of that request.​
• Working independently, complete assignments accurately and efficiently following department standards. Effectively utilize team knowledge library.​
• Provide exceptional service to internal and external customers. Interact professionally with the client requester to ensure complete alignment on what is requested. ​
• Drive client satisfaction in every interaction. ​
• Liaise professionally between departments and escalation teams.​
• Provide suggestions to improve customer satisfaction and team performance.​

Success Metrics

• Produce high-quality work with minimal rework and high client satisfaction scores.​
• Adhere to team ways of working. ​
• Process a fair share of requests.​
• Participate in team meetings/events.​
• Complete required certifications and training modules in a timely manner

• Excellent customer service skills.​
• Superior communication skills: verbal and written.​
• Reliable self-starter. ​
• Proven ability to function independently as well as within a team structure.​
• Ability to effectively multi-task and re-prioritize workload based on urgent business needs/deadlines.​
• Strong analytical and problem-solving skills.​
• Positive attitude.​
• Basic knowledge of Microsoft Office suite​
• 0-3 years experience in a customer support, help desk, or call center environment. ​
• College degree or equivalent experience​

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion