Entity:
People, Culture & Communications
Job Family Group:
HR Group
Job Description:
At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As we transition from an oil company to an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.
We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.
We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.
The Global Solutions Owner Service Enabling Technology role is accountable for selecting, deploying and leading digital solutions in support of Service Enabling Technology, including portal (people@bp), Knowledge Management and chatbot, AI (including Generative AI and Machine Learning), and automation. Service Enabling Technology is a key enabler of the Operations & Advisory business model and ability to unlock ongoing efficiency. This senior leader role is a key enabler of the Operations & Advisory business model, collaborating with VPs, Centers of Expertise, and Technology collaborators to translate business needs, agree on a solutions strategy and roadmap, and ensure a seamless business and employee experience.
Operations & Advisory (O&A) is an internal global shared services and technology solutions organization within People & Culture. It is responsible for innovating and delivering HR services and solutions for bp globally, from a number of Business and Technology Centres and local delivery teams. O&A is the first point of contact for HR-related matters; the team are policy, process, and digital authorities, dedicated to delivering the best customer experience.
What you will do:- Leading the Service Enabling Technology ‘ecosystem’ and experience, covering portal (people@bp), Knowledge Management and chatbot, AI (including Generative AI and Machine Learning), and automation
- Accountable for the functionality and operational integrity of the Service Enabling Technology solutions/products
- Responsible for identifying and implementing internal and external standard methodologies in the Service Enabling Technology space
- Accountable for analyzing complex problems and developing robust solutions
- Integrate Service Enabling Technology solutions with global strategic systems, such as Workday, driving standard methodologies
- Ensure solutions support understanding of, and adherence to, policy/process globally, considering local and legal rules and regulations
- Enhance the system landscape to meet bp’s future Service Enabling Technology requirements
- Ensure documentation and training is in place to enable delivery centers to provide a high level of service
- Partner across solutions and services to ensure seamless handoffs between delivery teams
- Proactively share insights, risks and opportunities identified with business leadership
- Support the VP Reward Solutions in building a short & long-term roadmap of technical change
- Be responsible for a portfolio of change projects, ranging in size and complexity, in support of an agreed roadmap
- Set and handle budgets accordingly
- Be the thought-leader in bp in Service Enabling Technology solutions through extensive external networking and continuous landscape analysis
- Inspire and motivate a permanent team and third-party project resources to deliver great results
- Establish a team that balances WHAT they deliver and HOW they deliver
- Present the highest level of professional individual contribution and impart technical expertise to team members
- Advise and develop team members and project resources to accomplish assignments using established guidelines, procedures, and policies
What you will need:- Graduate/post-graduate degree in Business Management, HR, Computer Science, or related subject area
- Higher level degrees (e.g., MA, MBA, PhD) and other professional certifications and accreditations are advantageous
- 10+ years of relevant work experience
- Experience working both consulting & corporate environments' differentiator.
- Experience working different industries especially both Energy Financial Services beneficial.
Skills:- Outstanding communication and execution skills
- Professional proficiency in English, MS Office, digital collaboration tools/platforms
- Digitally fluent
- Advanced senior stakeholder management skills
- Advanced analytical and problem-solving skills
- Advanced verbal and written communication skills
- Authoritative project/time management skills
- Psychological safety
- Legal and regulatory environment and compliance
- Continuous improvement
- Performance and planning
- Commercial competence
- Agile core principles
- Creativity and innovation
- Budget management
- Customer service delivery excellence
- Workforce Planning
- Resilience
- Partnership
- Leadership
- Customer centric thinking
- Knowledge sharing
Technical:- Skilled at using data and analytics to identify outcomes and improve decision-making
- Validated experience in multiple organizational change management roles
- Demonstrable track record of project/programme management skills including collaborator management/change expertise
- Significant experience of building digital strategies and roadmaps
- Significant experience in systems development and corporate-wide implementation of the full life cycle of diverse, global P&C systems and processes
- Possesses applied advanced Service Enabling Technology solutions knowledge, experience and judgment.
- Good knowledge of Service Enabling Technology & latest market trends.
Behavioural:- Ability to structure and convey complex messages and insights
- Tenured leader with a clear vision and ambition
- Collaborative working style
- Lead your success
- Think big
- Be curious
- Effortless customer experiences
- Digital first
Why join our team?
At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.
We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.
Reinvent your career as you help our business meet the challenges of the future.
Apply now!
Travel Requirement
No travel is expected with this role
Relocation Assistance:
This role is eligible for relocation within country
Remote Type:
This position is a hybrid of office/remote working
Skills:
Agility core practices, Analytical Thinking, Business Development, Communication, Configuration management and release, Conflict Management, Data Analysis, Decision Making, Design Thinking, Developing and implementing strategy, Digital fluency, Digital innovation, Documentation and knowledge sharing, Leading transformation, Managing strategic partnerships, Managing volatility, Market Scanning, Organizational knowledge, Performance and planning, Product Ownership, Project and programme management, Talent Strategy, Testing and quality assurance, User Experience Design
Legal Disclaimer:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.
