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Company Description

"Why work for Accor?


We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/



Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"



Job Description

We are seeking a dedicated and customer-oriented Guest Service Agent (GSA) to join our Front Office team in Mumbai, India. As the face of our hotel, you will play a crucial role in ensuring guest satisfaction and maintaining our high standards of service.


  • Welcome and greet guests, providing a warm and professional first impression
  • Efficiently manage check-in and check-out processes, ensuring a smooth experience for all guests
  • Handle reservations, room assignments, and special requests with attention to detail
  • Respond promptly and courteously to guest inquiries, concerns, and complaints
  • Coordinate with other departments to fulfill guest needs and resolve issues
  • Maintain accurate guest records and handle financial transactions with precision
  • Ensure the front desk area is clean, organized, and presentable at all times
  • Assist in maintaining safety and security protocols for guests and hotel property
  • Promote hotel services and amenities to enhance guest experience and drive revenue
  • Collaborate with team members to create a positive and supportive work environment
  • Adapt to changing situations and handle multiple tasks simultaneously
  • Stay updated on hotel policies, local attractions, and events to provide informed assistance to guests

Qualifications

  • Degree in Hotel Management or related field
  • Previous experience in a customer service role, preferably in the hospitality industry
  • Excellent communication skills with fluency in English; knowledge of additional languages is a plus
  • Strong interpersonal and team-working abilities
  • Exceptional problem-solving skills and ability to think on your feet
  • Proficiency in hotel management software, particularly Opera (preferred)
  • Basic computer skills and familiarity with standard office software
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Detail-oriented with a keen eye for accuracy
  • Professional appearance and positive attitude
  • Ability to stand for extended periods and assist with luggage when necessary
  • Demonstrated commitment to delivering high-quality customer service

لقد تجاوزت الحد الأقصى لعدد التنبيهات الوظيفية المسموح بإضافتها والذي يبلغ 15. يرجى حذف إحدى التنبيهات الوظيفية الحالية لإضافة تنبيه جديد
تم إنشاء تنبيه للوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.
تم إلغاء تفعيل تنبيه الوظائف المماثلة بنجاح. يمكنك إدارة التنبيهات عبر الذهاب إلى الإعدادات.