GSA-F&B

Grand Mercure Bangalore offers 126 suite style rooms with in-built kitchenettes. Our rooms offer the privacy you want but with the luxury and indulgence of a hotel. These suites are modern, tasteful and relaxing, suiting purposes of both leisure as well as business. Bright and spacious, they also include flat screen televisions, DVD players, music systems, Wi-Fi and 24 hour room service.

Grand Mercure is known for its passion for food and wine. Dining is always a culinary experience with ‘The Verandah’, our Global Cuisine restaurant and ‘By The Blue’, our poolside RestoBar which offers inspired Indian cuisine.

We are seeking a dedicated Guest Service Associate (GSA) for our Food & Beverage department in Bengaluru, India. As a GSA - F&B, you will play a crucial role in ensuring exceptional dining experiences for our guests by providing professional and efficient service.

• Greet and welcome guests according to company standards, ensuring a positive first impression
• Take and process guest orders accurately, providing menu recommendations when appropriate
• Serve food and beverages in a timely and professional manner
• Maintain cleanliness and proper setup of dining areas, including tables, chairs, and service stations
• Handle guest inquiries, requests, and complaints promptly and courteously
• Collaborate with kitchen staff to ensure smooth service and address any food-related issues
• Process payments and handle cash and credit transactions accurately
• Adhere to all food safety and hygiene standards
• Assist in setting up and breaking down for special events or functions
• Maintain knowledge of menu items, daily specials, and any changes in offerings
• Contribute to a positive team environment by supporting colleagues and maintaining open communication

• Diploma or Degree in Hotel Management or equivalent qualification
• Previous experience in food and beverage service preferred
• Excellent customer service skills with a professional and friendly demeanor
• Strong knowledge of food and beverage products, including menu items and preparation methods

"Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities.

Our ambition is to provide meaningful employment, a warm  and welcoming culture, excellent working conditions and to promote the development of all people, including those with disabilities.

Do not hesitate to let us know of any specific needs you may have so that we can take them into consideration."