GN - SONG - Service - CX - Speech Analytics - Senior Manager

Job Title -  GN - SONG - Service - CX - Speech Analytics – Senior Manager

Management Level : 06 - Senior Manager

Location: Delhi, Gurgaon, Mumbai, Bangalore, Chennai, Pune, Hyderabad

Must have skills: : Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc.

Job Summary:
As part of the team, you will work on transformation services driven by key offerings like Living Marketing, Connected Commerce and Next-Generation Customer Care. These services help our clients become living businesses by optimizing their marketing, sales and customer service strategy,  thereby driving cost reduction, revenue enhancement, customer satisfaction and impacting front end business metrics in a positive manner.
Roles & Responsibilities:
•            Apply existing experience across speech analytics: Deep-dive into architecting, designing, and implementing speech analytics solutions like Nexidia, Verint, Callminer, Genesys Interaction Analytics etc.

•            Use enabling speech and text analysis solutions: Practically apply creation of business rules, query definitions and query writing.

•            Deploy analytics software packages: Apply experience in using Verint, Nexidia and Call miner and speech and text analytics platforms.

•            Define customer experience solutions and business cases: Work on gap analysis, design and implementation and project management of solution deployment.
Professional & Technical Skills:
•            A strong and well-established record of accomplishment in designing and delivering speech analytics solutions and platforms

•            Experience in contact center operations including operational and performance excellence

•            Prepare the power point readouts with analysis to the clients.
Additional Information:

• An opportunity to work on transformative projects with key G2000 clients
• Potential to Co-create with leaders in strategy, industry experts, enterprise function practitioners and, business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies.
• Ability to embed responsible business into everything—from how you service your clients to how you operate as a responsible professional.
• Personalized training modules to develop your strategy & consulting acumen to grow your skills, industry knowledge and capabilities
• Opportunity to thrive in a culture that is committed to accelerate equality for all. Engage in boundaryless collaboration across the entire organization.

About Our Company | Accenture

Experience:

• 8+ years of experience in working with speech analytics solutions – generating business rules, running queries and generating meaningful insights including implementation,  designing and implementing customer experience solutions or operational excellence projects (any industry).
• 4+ years of project management experience and consulting experience

Educational Qualification: MBA from a tier 1 institute

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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