Job Title - GN - SONG - C&S - Salesforce Platforms - Consultant
Management Level: 09/Consultant
Location: Gurugram, Mumbai, Pune, Bengaluru, Hyderabad, Chennai
Must have skills: Salesforce Platform
Good to have skills: SFDC certifications
Job Summary:
You will work closely with our clients as consulting professionals who design, build, and implement initiatives that can help enhance business performance.
Roles & Responsibilities: As part of these, you will drive, lead the workstream or the consulting team in the following:
- Business processes and e-commerce platform knowledge: In-depth knowledge of e-commerce constraints. Strong experience in SFCC / SFRA ecommerce platform
- Industry best practices: Expertise on how SFCC/ SFRA platform can transform commerce for our clients.
- Bridge the gap between business problems and technical solutions: Ability to think through problems and make actionable recommendations through assessment and solutioning.
- Understanding of business language: Ability to work with client, shape the end-to-end solution, help translate the requirements and feature list into user stories which can be understood by the delivery teams.
- Assets, Solutions and POVs: Contribute towards building relevant assets and commerce solutions and industry POVs related to commerce trends.
Professional & Technical Skills:
- Demonstrated experience in consulting roles such as solution demonstration and requirement gathering within the Salesforce ecosystem is required
- Strong skills in managing stakeholder expectations and effectively addressing issues and risks to ensure project success.
- Apply key business Analysis skills: Focus on process analysis and designing/redesigning Sales and Service processes with the purpose of resolving process bottlenecks and pain areas
- Familiarity with specific industry requirements such as Financial Services, Healthcare/Life sciences, Manufacturing, Consumer Goods, Energy & Utilities etc. and the ability to apply this knowledge to Salesforce solutions.
- Familiarity with Sales experience design, including customer journey mapping and user research
- Exposure to pre-sales activities with a strong willingness to develop further in this area.
Additional Information:
- MBA from a tier 1 institute
- 4-8 years of experience in Salesforce CRM platform domain with knowledge and solutioning skills required in implementation of Industry clouds such as Financial Services Cloud/Health Cloud/Consumer Goods Cloud/Life sciences Cloud/Energy & Utilities Cloud/Data Cloud
- Implementation experience in Einstein Analytics will be preferred.
- Effective communication skills, strong analytical abilities and problem-solving skills are required.
- Must have strong business & data analytics/excel skills and presentation skills
- Required SFDC certifications are Admin – Basic and Sales Cloud/Service Cloud (required)
- Desired at least 1 Certification from the Industry clouds; Financial Services Cloud/Health Cloud/Consumer Goods Cloud/Life sciences Cloud/Energy & Utilities Cloud/Data Cloud
About Accenture:
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions — underpinned by the world’s largest delivery network — Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With 624,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at
About Our Company | Accenture
About Accenture Strategy & Consulting:
Accenture Strategy shapes our clients’ future, combining deep business insight with the understanding of how technology will impact industry and business models. Our focus on issues such as digital disruption, redefining competitiveness, operating and business models as well as the workforce of the future helps our clients find future value and growth in a digital world. Today, digital is changing the way organizations engage with their employees, business partners, customers, and communities. This is our unique differentiator. To bring this global perspective to our clients, Accenture Strategy's services include those provided by our Global Network – a distributed management consulting organization that provides management consulting and strategy expertise across the client lifecycle. Our Global Network teams complement our in-country teams to deliver cutting-edge expertise and measurable value to clients all around the world. For more information visit https://www.accenture.com/us-en/Careers/capability-network
Accenture Global Network | Accenture in One Word
At the heart of every great change is a great human. If you have ideas, ingenuity and a passion for making a difference, come and be a part of our team.
Experience: Minimum 4 - 8 year(s) of experience is required
Educational Qualification: MBA/PGDM from a tier 1 or 2
About Accenture
Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.
Visit us atwww.accenture.com
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