We’re in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.
This type of work—work that changes the world—is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.
SHOULD YOU ACCEPT THIS CHALLENGE...
We are seeking a dynamic and enthusiastic individual to join our Sales Operations team as a Global Sales Operations Analyst. This role will focus on supporting our sales systems, managing data-related tasks, and providing critical communication support to enhance the user experience for our sales teams.
WHAT YOU’LL NEED TO BRING TO THIS ROLE...
Sales Systems Operations and Support
- Support ongoing operations of standard processes for our GTM Systems stack (Clari, ZoomInfo, Outreach) such as user moves, additions, and changes. Quota and other data loads in partnership with other business functions as needed.
- Address application access issues, including login problems and ensuring correct role-based access in Salesforce (SFDC), Clari, and other systems
- Triage issues to determine whether they require escalation to L2/L3 support teams, categorizing tickets by priority and type
- Respond to basic 'how-to' questions from users about system functionality and navigation
- Provide initial troubleshooting for common system issues such as incorrect workflows, missing data, or system performance delays
- Document recurring user inquiries and issues to improve the knowledge base and efficiency of future support
SKU Configuration Management
- Execute data loading tasks in SFDC related to SKU configurations, ensuring accuracy and adherence to timelines
- Collaborate with relevant teams to support efficient SKU setup and updates in the system
SFDC Release Notes Compilation
- Gather, review, and compile enhancement updates related to SFDC and other sales systems
- Identify and filter enhancements that impact Account Executives and Sales Engineers
- Summarize updates clearly, highlighting key changes, benefits, and actions required by end users
- Create call-to-action messages to drive user engagement with system changes and updates
Qualifications:
- Bachelor’s degree in Business Administration, Information Systems, Computer Science, or a related field
- 4–5 years of experience in sales operations, business systems analysis, or equivalent
- Basic understanding of Salesforce and other CRM or sales platforms
- Proficiency in Microsoft Excel and familiarity with data management processes
- Strong problem-solving skills and attention to detail
- Excellent communication skills, including the ability to create clear and concise summaries
- Ability to work collaboratively with global teams and manage multiple tasks effectively
Preferred Skills:
- Experience with SFDC and Clari or similar sales analytics tools
- Familiarity with data-loading tools like Data Loader or similar applications
- Previous exposure to release management processes or compiling release notes
- We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Pure’s policies, unless you are on PTO, or work travel, or other approved leave.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources, and company-sponsored team events - check out purebenefits.com for more information.
WHAT YOU CAN EXPECT FROM US:
- Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
- Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
- Pure Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at TA-Ops@purestorage.com if you’re invited to an interview.
WHERE DIFFERENCES FUEL INNOVATION:
We’re forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn’t just accepted but embraced. That’s why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage, diversity, equity, inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.
Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and people with intersectional identities. We also encourage you to apply even if you feel you don’t match all of the role criteria. If you think you can do the job and feel you’re a good match, please apply.
