The Position:
Cigna Healthcare, a leading global health insurer, is going through an exciting period of expansion and we are looking to recruit an experienced Global Project Mgr / Epic Delivery Lead for our Portfolio Optimisation and Execution office (PO&E) who is analytical, organized and with an eye for detail. This person will be a key member of the PO&E responsible for leading the delivery of Epics & large business transformation programs/projects.
Overview:
The role of Global Project Mgr / Epic Delivery Lead co-owns end-to-end delivery of business solutions for the scope of the Delivery Team . Understands the strategy, needs and challenges of the business partners s/he supports as well as the end-to-end processes for those businesses. Oversees all applications supporting that business unit to ensure service levels are received and system changes are delivered to expectation.
As the Global Project Mgr / Epic Delivery Lead you will apply your skills and experience to help drive Epic delivery outcomes in an Agile delivery Model / large business change, digital transformation and regulatory/compliance initiatives.
In addition to delivering the above, the incumbent will work with a highly skilled, diverse network of people across Cigna Global businesses who are using emerging technologies to address today’s biggest and global business challenges.
This position independently and regularly interfaces with key senior global leaders up to VP and business CEO level stakeholders from the business segments, the functional operational areas and wide range of Enterprise functional areas and works hand on glove with our Tech partners, Product Owners and our Tech leaders in a SAFE Agile Operating Model.
The position is responsible for managing large, complex and highly visible Epics/ projects/ programs that cross multiple Business and IT areas using predominantly Agile ( or Waterfall methodologies) , depending on needs of the business.
This role is responsible for directing Epic allocated FTE/SME which includes allocated resources across work streams. This role also must partner with IT and other critical stakeholders to ensure the right blend of skills are available to support successful delivery of the Epic/ program.
The role will involve building successful relationships within the business and our shared/support functions, across all levels to advocate, communicate, prioritise, define and deliver the Epics/ programme/projects.
The successful candidate will be a high-performing individual who is methodical, inquisitive and has a passion for delivering large business change across a global organization.
Primary Responsibilities:
- Oversee and deliver Epics/ Programmes / Projects including those with a high level of senior business stakeholder interaction.
- Partner with the senior leadership from the Business and IT community to identify and prioritize opportunities for achieving the goals of the Epic/Programmes/ Projects.
- Serves as point of escalation for business sponsors, IT executives and key project stakeholders / team members.
- Strong leadership of a virtual team(s) which are likely to be based across different global locations and time zones ensuring clear communication of progress and expectations.
- Strong budget and financial management skills are needed managing multiyear Epics/ Programmes / Projects.
- Provide thought leadership in the area of business strategy development and solution assessments as it relates to the major projects/program.
- Provides Epic/ Program/Project Management leadership and consultation to project teams and senior stakeholders
- Chair Steering Committee meetings with senior business and IT leaders providing crisp and clear update / decisions are made across initiatives from a scope, time, budget.
- Responsible for all aspects for business readiness, works with the relevant Business Readiness resources to ensure we cover all bases including the non-IT deliverables.
- Ensure strong Epic / Programme / Project Governance which includes RAID logs, proactive risk and issue management, meeting/ reporting cadence and strong stakeholder management.
- Act as a champion for Agile tools, process and methodologies
- Lead project teams through scoping definition and ensure all execution efforts align to Epic/ programme / Project goals.
- May at be re required to lead on feasibility studies and anticipate a degree of requirements gathering for decision making.
- Lead the establishment of measurable and achievable critical success factors for all initiatives
- Control planning and execution to ensure that cost, time, and quality goals are met
- Develop and maintain the Epic/ Programme / Project plans
- Motivate, mentor and encourage (project) team members to utilise themselves to their full potential and take accountability for their assigned work.
- Demonstrates best practice in Epic / Programme / Project management and seeks to continually improve and enhance existing process(es)
Preferred Qualifications:
- Minimum of 10 years of experience in Epic / Program / Project Management and proven ability to deliver within different methodologies i.e. Agile, Iterative & Incremental, Waterfall, delivery experience
- Strong understanding of digital and regulatory issues within the health insurance industry
- Business Degree qualified
- Knowledge of, qualifications and/or certifications in industry standard project and programme management methodologies such as MSP (Managing Successful Programme), PMP and Prince2.
- Successfully delivered programs/projects using Agile / SAFE frameworks and methodologies
- Experience of delivering large business transformation Digital / Regulatory projects/programmes
Professional Skill Requirements:
- Strong leadership capability where the candidate has experience of communicating and engaging staff, peers and stakeholders in the delivery of large programs/projects.
- Delivering well-structured communication both orally, in writing or through delivery of presentations. Also used to liaising with senior business stakeholder clearly and concisely.
- Financial forecasting, planning, budgeting and cost control of multiple concurrent work streams/packages
- Experience managing virtual teams based globally is desirable.
- Excellent interpersonal / communication skills
- Be able to drive/display ownership/proactive behaviour.
- Should be able to communicate effectively (Oral and Written) across a broad spectrum of cultural differences, where required.
- Candidate must have proven program/project management & leadership skills.
- Experience with Microsoft Office including Word, Excel, Outlook, PowerPoint, and Project.
- Excellent analytical, communication, interpersonal, organizational, planning and time management skills.
- Experience implementing new processes and driving change within a large organization
- Experience with large scale systems environments and fluent with technology solutions
- Proven ability to drive adoption and continual process improvement.
- Good understanding of IT delivery “ways of working” with multiple Scrum Teams and Release Trains is desirable but not a must.
About The Cigna Group
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
