Global ENOC Analyst

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job description

About us, but we'll be brief

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. In addition, for the last five years we've been listed as one of the 100 "World's Most Innovative Companies" by Forbes Magazine.

What you'll be doing

The primary purpose of the role, as a member of the Experian Network Operations team, is to provide operational network engineering support and decrease MTTR. You will work closely with the security, build, and operational teams to maintain a resilient and secure network infrastructure to adhere to stringent Regulatory, Governmental, and Industry security control requirements. In this role, you will be approaching every day with a collaborative and "team" focused mentality. All while working within ITIL methodology to deliver high quality incident management, problem resolution and implementation of changes to maintain every aspect of Experian's global network infrastructure.

A strong technical network background is essential. The team, work with a variety of manufacturers including Fortinet, Cisco, F5, Citrix and Checkpoint and relevant qualifications would be advantageous. Must have a good understanding of IP, VPN, SD-WAN, LAN/WAN, Switching, Routers, load balancers & Firewalls.

Summary of Primary Responsibilities

• Provide direct front line incident support and management, working with internal and external customers as well as vendors when needed
• Monitor the network and security systems within a global multi-region, multi-tenant cloud (AWS, Azure, GCP, & etc.) and on premises environment. Includes Checkpoint and Cisco FWs, Cisco and Arista switches/routers, F5 and Citrix Load Balancers, McAfee and Checkpoint IPS appliances, Incapsula WAFs and more
• Document process and issues with tools like Confluence, Service Now and Visio/Lucid Charts
• Work with leadership and other cross functional teams to establish processes will reduce MTTI/MTTD/MTTR
• Create technical-level communications and relationship building to gain credibility/trust of internal and external customers
• Maintain technical knowledge of Network and Cloud technologies
• Certificate Lifecycle Management with network load-balancers, security IPS/WAF/Proxy

What your ideal background looks like

• Professional goals with a focus on continual growth through development plans and goals
• 4+ years of validated experience in managing network technologies in a large globally diverse environment
• Experience with ITIL incident, problem & change management
• Proven ability to exercise sound judgment in complex, high pressure situations
• Proven ability to utilize established processes and documentation
• Problem solving mentality using internal and/or external resources
• Excellent verbal and written communication
• Experience with network monitoring and diagnostic tools such as NNMi, Thousand Eyes, Grafana, Dynatrace, and Extrahop
• Proven expertise working with Global Telecommunications carriers
• Experience with stateful firewalls (Cisco ASA, Checkpoint, Fortigate) and packet inspection techniques
• Experience commonly deployed WAN technologies and concepts – P2P, MPLS, VRF, Wave, SDWAN, WAN Optimization
• Experience working with Citrix Netscaler or F5 load balancers
• Experience/knowledge of virtual networking technologies such as ASA virtual contexts, VRF's, Fortinet VDOM's, and virtual networking devices such as Cisco CSR 1000v

Qualifications

• Minimum of Bachelor degree, CCNA certified

Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Experian Careers - Creating a better tomorrow together

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