Global Delivery Services Operations Lead

Global Delivery Services Operations LeadThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Global IT is a dynamic organization enabling the enterprise to innovate and lead the industry with our consumption-based IT transformation and our consulting, financial, educational, and operational support services.  Join us as we develop innovative solutions that revolutionize how we help customers by simplifying their operations and move the world forward.Join us and redefine what’s next for you.

What you’ll do:

Job Family Definition:

Researches, designs, develops, configures, integrates, tests and maintains existing and new business applications and/or information systems solutions including databases through integration of technical and business requirements. Applications and infrastructure solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include, but are not limited to, analysis of business requirements, coding of modifications or new program, creation of documentation, testing and maintenance of applications, infrastructure, and information systems including database management systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Provides required documentation and participates in architecture reviews to ensure that the solutions comply with standards and use approved technologies. Typical customers are company end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company.

Management Level Definition:

Contributions have visible technical impact on a product or major subcomponent.  Applies in-depth professional knowledge and innovative ideas to solve complex problems. Visible contributions improve time-to-market, achieve cost reductions, or satisfy current and future unmet customer needs. Recognized internal authority on key technology area applying innovative principles and ideas. Provides technical leadership for significant project/program work. Leads or participates in cross-functional initiatives and contributes to mentorship and knowledge sharing across the organization.

Responsibilities:

• Participates as a member of and leads cross-functional development teams. Performs analysis of cross-functional and complex business requirements. Designs complex cross-functional solutions for others to code. Provides mentoring and guidance to other developers.
• Designs, prepares and executes Unit tests. Sets team strategy and direction; represents team to senior management and client/customers. Develops innovative multi-team solutions to complex problems.
• A preponderance of time is spent in strategic and creative problem solving. Demonstrates broad technical leadership, impacting significant technical direction; exerts influence outside of immediate team and drives change. Applies in-depth or broad technical knowledge to manage global maintenance services across various technology areas or functions. Performs solution design.
• Applies the company and 3rd party technologies and leads design of highly complex infrastructure and software solutions, while driving innovation. Independently implements end- user or enterprise infrastructure or services of significant complexity.
• Integrates technical expertise and business understanding to create superior solutions for the company and customers. Consults with team members and other organizations, customer and vendors on complex issues. Mentors others in the technology community; may publish or otherwise engage professionally outside of the company.

What you need to bring:

Education and Experience Required:

Typically a technical Bachelor's or Master's degree with minimum 15+ years of experience in running the operations of a business entity of a size of 1000+ people organization, including vendor management, employee engagement, training and other strategic initiatives across the organization.

Knowledge and Skills:

• Advanced understanding of modern software development methodologies.
• Advanced understanding of modern software development tools and SCM.
• Advanced understanding of Software Test methodologies, and an expert in testing tools. Strong General Project Management.
• Strong Customer/ Vendor Management.
• Strong Business Analysis. Master in DBA.
• Advanced Web Technologies.
• Strong verbal and written communication skills; demonstrated influencing skills, high level of technical and team leadership skills.

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning (Inactive), Active Listening, Agile Methodology, Bias, Business, Coaching, Creativity, Critical Thinking, Cybersecurity, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Development Methodologies, Empathy, Follow-Through, Growth Mindset, Implementation Methodologies, Infrastructure Design, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 4 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Information Technology

Job Level:

TCP_05

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.