Global Custody Claims - Associate 2

Who we are looking for

•    We are looking for candidate with good knowledge in settlements life cycle knowledge/Asset Servicing domain specialized in Custody processing, with good communication skills and who can drive automation projects.
•    Expertise in various products like Fixed Income/Equities securities across APAC, EMEA and North America regions. 
•    Good understanding of Corporate Actions/FX etc.

Why this role is important to us

The team you will be joining is a part of Claims. You will be required to follow up/facilitate closure procedure/Timely response of queries sent by Brokers. This involves to and fro communications among various teams i.e. Custody/ Middle office/Accounting/ Corporate Action etc.

What you will be responsible for

As Associate/Senior Associate you will need to work on open claim by liaising with various Brokers and related stakeholders.

• Understand if there are any knowledge/communication gaps and bridge it with proper knowledge shares and provide the clear communication to various stakeholders.
• Conclude the liability of claim post analyzing the settlements team responses.
• Communication with various teams i.e. Corporate Actions/Middle Office/Collateral/Bank loans/Front office etc.
• On regular calls/communication with Brokers/Custodians to facilitate the closures of pending claims.

What we value

• Ensures that exceptions/issues/escalations are resolved on a timely, accurately and are well documented. 
• Elevates issues to higher management.
• Adheres to department operating procedures by employing appropriate review and control procedures.  
• Takes part in training, seminars, etc. to keep oneself updates of current trends/knowledge.
• Flexibility with schedule to assist in coverage with staff vacation and illness. 
• Assist with Management Reporting. 
• Assist Management with day-to-day operational procedures.

Education & Preferred Qualifications
• Bachelor’s degree in accounting, Finance, Management, or Information System Management
• 2+ years of experience in Financial Services Industry. Relevant experience in Income/Accounting preferred.
• Strong time management and organizational skills; Ability to multitask in a fast paced environment
• Strong written and oral communication skills
• Excellent interpersonal, communication, facilitation, presentation and negotiation skills
• Exemplifies customer focused, team driven mentality; serves as role model for colleagues

Additional requirements

 Flexibility to work in shifts and extended working hours.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Company: Charles River Development

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