The client experience team is tasked with executing and managing surveys, conducting sentiment analysis, providing actionable insights, and performing ad hoc analysis and reporting. They also play a key role in process enhancement, driving optimization, and implementing automation.
As a product control manager, you should be passionate about enhancing the client experience, data analysis, and leveraging information for improved decision-making. Alongside supporting the analytics and insights management process, you must be adept at collaborating with various business partners, clients, and senior executives, effectively communicating at their level of analytical and technical understanding.
Job Responsibilities:
Required qualifications, capabilities and skills:
Preferred qualifications, capabilities and skills:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.