Global Billing Operations_Invoicing - Assistant Manager

Functional Job Title             : Assistant manager - Global billing operations

Reports to                                : Manager

Background:

State Street has established a Global Billing Function under Controllership, which is responsible for client billing set up and invoicing across all business lines and geographies globally at State Street. Organizationally, it combines all groups performing these activities globally, and also includes centers residing in State Street Shared Service locations in Poland, India and China. Billing Organization owns aspects of business-as-usual activities within billing areas and also drives process improvements and automation. Global Billing Function is in the process of migrating to a new technology platform which will be used for all business units and regions.

Basic Purpose of Job:

• General responsibility for all billing activities
• End-to-end responsibility for a major group of the billing process: invoicing, reviewing the errors, finding the root cause of any issues
• Conceptual understanding of company-wide financial architecture/products serviced
• Understanding of billing process, client agreement, funds mapping.
• Accountable for client service queries, in market queries
• Ability learn quickly, eye to detail
• May serve as a subject matter expert on a particular billing related issues concerning fee schedule interpretations
• Follow the controls and audit guidelines diligently

• Bachelor’s/Master’s Degree in Finance-preferably from Financial Services and Banking industry / institutions.
• Knowledge of various services and industry trends of billing methods for those services like Custody services, Sub custodian, trust services and out pocket expense billing, asset management etc.
• In-depth knowledge of the supported products / Types of services and associated fee methods and interpretations.
• Experience assisting with re-engineering processes and driving similar centralization of the end-to-end activities for the major financial institutions

• Proficiency in Microsoft Office suite (Excel, Access, PowerPoint, Word, Visio), advance levels of Excel (pivot tables, formulas, excel workbook maintenance best practices)
• Excellent interpersonal, written, and verbal communication skills, with the ability to interface effectively with individuals at various levels, both internal and external
• Analytical, with strong problem-solving abilities and creative resolution skills
• Ability to work on multiple topics in a fast-paced, high-volume environment
• Strong Analytical skill set used for financial data comparisons, reconciliations and investigations
• Ability to remain organized, pay strict attention to detail, and meet critical deadlines within program schedule
• Detailed orientated with ability to consistently and accurately execute against operational processes and controls
• Ability to adapt to a changing environment and demands of transition of new clients 
• Strong communication skills with ability to participate in or lead conference calls and present financial results to financial and non-financial audiences at various levels of seniority
• Pride of ownership with the ability to drive results within the Business
• Solid business knowledge as it relates to the financial services industry including financial product and institution knowledge
• Self-motivated, self-assured, and self-managed

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