Amazon Data Services India Private Limited (“ADSIPL”), Karnataka Global Field Operations (GFO) provides the best end-to-end support for AWS products and services in non-traditional environments including Outposts Services. ADSIPL GFO brings native AWS services, infrastructure, and operating models to virtually any data center, co-location space, or customer on-premises facility and edge sites. Customers can now use the same AWS APIs, tools, and infrastructure across their on-premises and the AWS cloud to deliver a truly consistent hybrid experience.
We are looking for a GFO Technician who is an experienced and highly motivated Data Center Technician to install and support AWS deployments in non-traditional environments. As a ADSIPL GFO technician, you will maintain and operate the world’s largest cloud computing infrastructure across a number of local and remote locations within India and APJC region.
Key job responsibilities
This is a customer-facing role that requires strong technical, communication, and problem-solving skills. Your activities will include (but not limited to):
Key Responsibilities:
• Build relationships with internal teams and customers along with innovating effective solutions to meet issues & problems as they arise
• Conducting site assessments at various facilities to proactively prepare for the onsite installation of AWS equipment
• Installing/expanding/provisioning AWS infrastructure at the third-party premises, data center, and/or non-traditional environment
• Troubleshooting network installations & configurations and performing network testing, break/fix and/or decommissioning and solving complex problems
• Proactively identifying and implementing strategies that prevent support issues and/or further enhance the customer experience
• Communicating in English, Hindi and regional language as needed, to conduct day-to-day business, both internally and with external customers
• Required travel up to 50% on average - domestic and international. You will be required to travel between locations to install, service, and retrieve AWS equipment.
• Physical ability to push and/or pull heavy objects into position (regularly lift up to 18kg and participate in team lifts of 30 kg)
• May lead or participate in efforts to develop standard operating procedures (SOPs) and tools that improve operational efficiencies
• May lead larger projects that require cross-functional alignment and support, including large-DC installations, global-reaching business initiatives, and/or development of mechanisms to support growth to ensure compliance with global group standards.
• May be required to work at height to maintain AWS infrastructure equipment while adhering to AWS health & safety guidelines.
• Most of all, you will have a passion for technology along with a desire to be the best at your job every day!
• 4+ years of experience in data center operations or a similar technical environment
• 2+ years of hands-on experience with data center equipment and rack installation
• Basic knowledge of Linux servers, networking fundamentals (Layer 1/Layer 2), and TCP/IP
• 2+ Experience working in a program management capacity and/or leading large-scale complex projects
• English, Hindi and regional language proficiency is required
• Degree in a technical field or 4+ years of relevant experience
• Experience in a customer-facing role, with the proven ability to manage and effectively communicate expectations to clients
• Proven ability to troubleshoot complex IT problems and identify root causes
• Knowledge of power, cooling, cabling, networking hardware, inventory management, and automation
• Proficiency in network operating systems (Cisco IOS, NX-OS, Junos)
• Industry server and network certifications (CompTIA, CCNA/CCNP, etc.)