At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Purpose of the job:
The rôle will provide supervision to quality assurance team and will be responsible for meeting / exceeding quality and continuous improvement objectives for the center
POSITION IN THE ORGANISATION
Organisation structure:
Head Quarter / Finance Transformation
Reports directly to:
GFC CI Leader
Other reporting to:
NA
Direct reports:
NA
Network & Links
Internal
- Other teams within GFC
- Cross functional teams outside GFC
- GFC leadership teams
- Country/ Region finance leadership team
External
ACCOUNTABILITIES & AUTHORITIES
Key accountabilities:
- Establish and promote Lean Six Sigma processes like transactional quality control, Causal Analysis, FMEA, Kaizens, VSM, Green / Yellow belt projects
- Identify opportunities to apply continuous improvement projects
- Develop and continuously train operational teams in quality and Lean concepts
- Liaison between various process owners, leads, managers and technical experts to understand and address process issues
- Drive Standardization of processes
- Support global initiatives towards continuous improvements
- Constantly listen to the voice of customers and stakeholders and convert them to improvement actions
- Plan and allocate daily / weekly / monthly quality deliverables to the team
- Measure progress against quality plan and take corrective actions on deviations from plan
- Drive quantitative analysis of process data to identify trends, patterns and other performance indicators and forecast and early warnings
- Review root cause analyses and monitor on-time closure of Corrective and Preventive actions
- Organize and lead appropriate governances on CI team
- Actively contribute in development, integration and transfer of the processes and teams from the different Regions to GFC
- Ensure the delivery of reliable and timely information to all stakeholders
- Identify levers and implement actions to enhance efficiency in the operational areas
- Build and maintain healthy rapport and trust with all up-stream and down-stream stake-holders to the processes
- Maintain and improve customer delight by working closely with key internal customers
- Actively contribute towards strategic initiatives and special projects when assigned or required
EXPERIENCE PREREQUISITES & REQUIRED COMPETENCES
Educational Requirements
Mandatory:
Experience:
- 5-8 years of proven experience preferably in Multinational Company in various process improvement / quality management roles in a captive Finance shared service or BPO
- SAP based ERP experience desirable and strong end-user Knowledge of SAP/related Finance tools
- Excellent verbal and written communication skills (in English), ability to develop and deliver presentations
- Deep understanding of Lean Six Sigma
- Intermediate skills in excel, power-point
- Ability to perform statistical and quantitative analysis and data models
- Exposure in automations, RPAs
- Ability to build processes models
- Ability to perform statistical and quantitative analysis and data models
Competencies & Skills
- Working knowledge of applying statistical tools
- Excellent verbal and written communication skills (in English), ability to develop and deliver presentations
- Leadership qualities & ability to accompany the change
- Problem solving driven & appropriate urgency awareness skills
- Team player
- A result-oriented individual able to handle projects with a strong abili
