The objective of the role is to deliver Financial targets for $60M Services business and develop and implement strategies that enable strong double digit profitable growth YOY. The business is poised to transform on a strong and diverse install base of critical assets leveraging connected technologies and service excellence.
Specifically, the role involves leading a team of 1000+ Service Professionals who can deliver a world-class Customer Service to HBS Install Base in the country. The position is based in Pune/ Bangalore and reports into Vice President and GM –Building Automation, India.
Areaof Responsibility
KeyActivities/Elements
Leadership
Lead a talented, engaged and high-performing team. Ensure that team members are clear on objectives and are held accountable for deliverables.
Customer
Satisfaction
Build strong relationships with customers and maintain customer satisfaction at target levels and promptly resolve customer issues
Finance
Deliver financial performance for the business - Orders, Revenue, OI, FCF and Working Capital on a monthly basis.
Cost Control & Productivity
Responsible for driving costs down to be competitive in the marketplace. Controls cost and maximizes productivity through the implementation of effective methods, standard processes and engagement of the Supply Chain team.
Ensure the availability of tools, equipment, and materials r