Functional QA Lead

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Functional QA Lead at .Monks

Bangalore

Are you ready to join the ranks of the world's most exciting brands? Look no further! Media.Monks is actively seeking a highly ambitious person who is passionate about leading game-changing QA experts on a global scale within Platform.Monks. We're on the lookout for a trailblazer who loves to redefine established models and bring fresh ideas to life. You'll collaborate closely with our talented in-house team of creatives, technologists, and development Monks, ensuring the seamless delivery of high-quality digital solutions for global brands. Additionally, you'll play an integral role in our QA endeavours, strategizing for long-term quality in serving our clients. If you're a driven leader who knows how to inspire and unite a team of talented Monks towards a common goal, this opportunity is tailor-made for you!

About Platform.Monks

At Platform.Monks we build brands, products and systems. We shape things from zero or optimize what there already is by applying CX design and leveraging the wide range of possibilities within tech on dotcoms, microsites, mobile apps, ecommerce sites. Striking the perfect balance between functionality, efficiency, and innovation, we build user-centric digital platforms where brands and audiences can get to know each other. 

Keen to know more, then check out our platform.monks solutions page. 

Job Description

With us, you'll lead a diverse group of colleagues with different backgrounds and perspectives. We believe everyone has something of value to offer, and that sustaining a truly diverse, equitable and inclusive workplace begins with fostering an environment where people can be themselves, authentically, every day. We want to build something with the potential to change the heart of our industry, and we’d love to include your unique perspective.

We're in the search for an English-speaking functional quality assurance lead to guide the India QA team in making sure our work looks as promised on behalf of big international clients. If you want to be the driving factor behind the quality team for the work we produce as part of a new, existing, and growing client team within an international work environment with varying timezones and a 24 hour production flow around the globe, we’d love to have a look at your application.

In this role you will:

• As a Lead QA Monk, you use your extensive knowledge of QA processes and testing-tools to assess and ascertain the QA workload of websites, platforms, apps, games, campaigns, and enable your team to make use of these tools and processes.
• As part of our India-based QA team, you aim to perfect the experience for any type of user and any kind of device while keeping what’s best for the client’s needs and wants at heart.
• You make sure everything up to the last pixel is up to par with agreements, requirements and expectations — from the technical build to the frontend design.
• You systematically go over security and usability issues and check the functions of every form and feature.
• Next to testing, you help to better integrate quality assurance into the overall production process, making sure QA methods are tuned to our projects and workload.
• Willing to work in a hybrid working environment, aiming for two days working from home, and three days from the office located when applicable.
• You will be working with the QA team, located in India, on global projects. Interacting with colleagues from all over the world
• You are a team player and know how to collaborate with people with different backgrounds, cultures and opinions.
• Work with colleagues around the world with varying timezones, in a 24 hour development cycle.

Experience you already have (Requirements):

• You have 5 to 7 years worth of QA-leadership experience.
• You’re familiar with testing websites, games and mobile apps to identify defects and improve the user experience 
• You’re experienced working directly with developers as part of agile projects.
• You have proven experience testing both front and back end for digital experiences.
• Writing test cases is not a test for you.
• Writing end-to-end test plans and comprehensive user cases has been a standard feat in your rigorous repertoire, covering everything from general dependencies to specific edge cases.
• You have solid experience in working with bug-tracking databases and test-tracking systems (e.g. Jira, Testrail). 
• You are experienced in setting up detailed issue reports that allow our teams to quickly proceed with the next version of the build.
• You have a deft eye for detail and a creative way of working that allows you to corner every edge case possible.
• You have the ability to inspire the team to work with a positive and can-do attitude, providing the team the means to do their work optimally.
• You stay up-to-date with the latest QA developments, and take the opportunities to optimize the workflow when they present themselves.
• You have experience with QA processes for large international projects, and know how to communicate in excellent English. 

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About Monks

Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.

Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.