Job Description:
Job Description: Date: 30/05/2024
Role:Functional Analyst - Collaborative Design & Simulation
Number of positions: 1
Description:
Are you looking for transnational interactions which will enrich and help you learn more about the business needs from the IT applications? Are you figuring out if Operations or Development is your future career path? Whether you want to go down the Service Delivery Management path or a Solution Architect path, join us and explore your strengths and passion. Our functional analyst role is a launching pad for both career paths and we have a position open for a Functional Analyst now.
This job requires the constant awareness of the compliance risks we face in day-to-day responsibilities. Continuous commitment to act with integrity with each other, with your communities, business partners and suppliers is the foundation of your success and sustainable growth.
Qualification & Experience:
We seek out curious minds. We value attention to detail, and we care deeply about outcomes. We are looking for passionate people, eager to learn, willing to share, establishing innovative ways of working and influencing culture change.
Are you ready to share this exciting challenge with us?
A Bachelor/ Master Degree in Computer Science, Computer Engineering, Information Technology, or relevant field with 4-7 years of experience in the IT industry.
Good understanding of ITIL processes .Certification is preferred
Extensive knowledge on Service Level Management and reporting.Usage of service now tool and reports would be preferred.
Strong analytical skills, complex problem solving, ability to diagnose, reproduce & address queries independently.
Experience in stakeholder management and Consumer support, adaptation and learning of the business processes
Experienced in working within a product delivery lifecycle in software development
Good understanding of server architecture and Engineering applications.
Knowledge on Next Generation Lab (NGL), VDI and Devops tool is preferred.
Knowledge on 3D Experience would be an added advantage.
Knowledge on project management activities would be an added advantage.
Awareness on working in Agile Scrum and/or Kanban projects
Experience in bug tracking, issue tracking usingJira/Version One tool.
Curiosity & team player attitude, with a wish to evolve with your team
Excellent communication skills to work in a globally distributed team
French knowledge will be an added advantage
Responsibilities:
Collaborating with business users and relevant stakeholders to define project requirements, scope and deliverables.
Provide day-to-day support for production processing by solving incidents and requests raised by the user community and an ongoing event and alert management related to Application usage, availability and performance inside a defined support environment.
Identify, assess risks and opportunities in his/her area of duty. He/she identifies and prioritizes events that might negatively/positively affect the programme / process/ function objectives and he/she categorizes them. He/she takes corrective and preventive actions accordingly.
Analyze and propose/implement to Improve incident resolution quality
Perform incident categorisation/classification & find out critical issues/most popular incidents and do root cause analysis
Perform root cause analysis for critical incidents & trend analysis for proactive measures
Write/Update knowledge management articles with incident analysis
Participate in Agile Development activities and deliver features for fix/improvement of the service
Apply DevOps tools, culture and mindset for all your activities on a daily basis
Excellent communication skills to work in a globally distributed team
Contribute to continuous improvement initiatives on demand
Success Metrics:
Success will be measured in a variety of areas, including but not limited to:
Consistently ensure the on-time delivery and quality (first-time-right) of the projects
Bring innovative cost effective solutions
Achieve the customer satisfaction
Ability to handle a subject from demand management, to development and support
Ability to challenge the needs of the clients and provide appropriate solutions
Travel
Willingness to travel for long & short term to Europe
**Airbus is proud to be an equal opportunity employer and is committed to create an inclusive and diverse work environment. AGI selects job applicants (internal and external) on the basis of suitability for the job, and irrespective of gender, marital status, age, sexual orientation, gender identity or expression, nationality, religion, ethnicity or different abled/ (dis)ability.
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This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
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