FTC - Process Specialist- GPS Delivery Platform Transformation

Job Description

Title                 PROCESS SPECIALIST - GPS DELIVERY PLATFORM TRANSFORMATION

Department      Global Platform Solutions (GPS) Delivery

Location          Gurgaon

Reports To       Senior Manager (Level 6) GPS Delivery

Level                Level 3

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our Platform Development team in GPS Delivery and feel like you’re part of something bigger.

About your team

With a global presence across more than 25 locations around the world, Fidelity International provides investment services and retirement expertise to everyone from central banks and financial institutions to wealth managers
and private individuals. The goal of the Global Platform Solutions team is to build a profitable $500bn business by becoming the partner of choice for all an individual’s and family’s financial needs.

About your role
 

The GPS Platform transformation team is responsible for delivering strategic change projects for business. This includes defining product roadmap, testing the product, coordinating launch readiness, new process design and stakeholder communication of change initiatives impacting the GPS frontline and back office teams. The objective of this role is to provide the best possible service to our customers by taking ownership of various initiatives and project tasks for the department by virtue of having in-depth knowledge of all related aspects of the process within the business area, an individual in this role would be able to define and support customer centric solutions as well as meet all expected and defined deadlines.

Some key responsibilities include:

• Assist with discovery and definition phases of large strategic change projects.
• Play the role of Operations Change lead supporting on GPS change priorities
• Individual is expected to assist with analysis, E2E testing and input into Business readiness and owning delivery of operational readiness activities
• Provide representation on Agile Scrum Ceremonies

About you

• Good understanding of products and the various WI operational and customer Journey
• Minimum 3 years of overall experience
• Preference will be given to candidates with experience in working on change agenda
• Knowledge of UK/Europe financial services industry
• Comfortable to work in a heavily matrixed environment
• Demonstrable knowledge and understanding of customer needs.
• Strong focus on delivery with excellent communication, presentation and writing skills
• Experience in working with data from several different sources simultaneously.
• Happy to use initiative and make suggestions to improve current processes.
• Good overall knowledge and willingness to learn and become proficient in numerous applications used within FIL

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team. For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.