FTC - Associate- Retail Operations

Job Description

Title                     FTC Associate

Department         Retail Operations - ReReg & Transfers

Location              Gurugram

Reports To          Team Leader/Manager

Level                    Operational Processing-1

We’re proud to have been helping our clients to build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our [insert name of team/ business area] team and feel like you’re part of something bigger.

About Fidelity International

Fidelity International (“FIL”) offers world-class investment solutions and retirement expertise. As a privately-owned, independent company, investment is our only business. We are driven by the needs of our clients, not by shareholders. Our vision is to deliver innovative client solutions for a better future for our clients.

Our people are passionate, engaged, smart and curious, and we give them the independence and the confidence to make a difference. While we take pride in the excellence of our investment solutions and client service, we know we can always do better. We are honest, respectful and make tough calls, challenging the status quo to achieve better outcomes through innovation. Above all else, we always put our clients first.

Find out more about what we do, our history, and how you could be a part of our future at www.fidelityrecruitment.com/about-us

About Rereg and Transfers

Re-reg and transfer is responsible to bring the holdings of client from other plan manager and invest the same in the client’s account or vice versa. RRT have 2 main divisions : Money-In and Money-Out.

About your role
The role of the Process Associate is to gain a detailed understanding of the process, drive initiatives towards process enhancements, maintain daily MI, maintain good quality scores, keep an accurate record of the checks, identify issues and participate in discussions to agree actions to resolve issues identified.

Key Responsibilities

• Should be able to manage process escalations on their own.
• Ability to process large volatile volumes to deadlines, whilst maintaining high standards of accuracy.
• Strong attention to detail and excellent communication skills.
• Self – motivated and flexible with the ability to work in shifts.
• Work towards achieving the relevant competency model for the role.
• Flexible to handle any ad-hoc business requirements.
•  Proactive approach to problem solving and service improvement.

Feel rewarded

For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.

For more about our work, our approach to dynamic working and how you could build your future here, visit careers.fidelityinternational.com.