Front Office Executive

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Front Office Executive
Integrated Facilities Management – Work Dynamics

What this job involves:

Building great impressions and experience

Our benefits are a good reason to come to JLL.

We are committed to hiring the best, most talented people in our industry, and then empowering them with the resources and support to enhance their health, financial and personal well-being. Our underlying benefits philosophy is this: be fair to our people and provide opportunities for those who take advantage of our programs and resources to increase their personal and financial security.

Keeping a well-oiled workplace

• The role is responsible for full delivery of front office and reception services at independent site. The purpose of the role is to deliver good quality and risk-free office environments and services to customer.
• Responsible for managing the day-to-day front office operations to ensure the SLAs are delivered as per agreed TAT.
• This is a critical position as he will be placed at reception report to Facilities Manager.
• Planning and execution of all preparation required for Conferences / meetings of   the client as well as VIP visits scheduled during the shift.
• Receive, inform, guide visitors to the right meeting room and notifying the receiving employee within 5 minutes of the visitor arrival
• Co-ordinate with the pantry staff to ensure the food and beverages are served in accordance with the meeting request.
• Take rounds of the front office and lobby to ensure high standards of housekeeping and upkeep.
• Responsible for ensuring uninterrupted flow of incoming and outgoing calls including distribution. Making sure to demonstrate responsive, professional, and polite responses in telephone communication.
• Responsible for conference /meeting room booking and VC booking. Stationery ordering
• Floral decoration and horticulture at reception are always fresh, clean, and presentable.
• Co-ordinate with the technical staff to ensure the VC is setup, tested and in case of problems, liaise with the right UBS regional /global parties to resolve issues and offer alternatives to clients.
• Co-ordinate with the pantry staff to ensure the food and beverages are served in accordance with the meeting request.
• Informing of the VC schedules
• Providing inputs to the queries raised by UBS

• Raising requisitions e.g. GPN creation and other requirements / Onboarding and offboarding process
• Reconciliation of support staff
• Locker reconciliation
• Monitoring of all scheduled maintenance activities as per planned preventive maintenance calendar
• Process recruitment drive, cafeteria, and event requests
• Support facilities manager and operations according to local site requirement

Performance objectives

• Provide Superior Client Service (weighting 50%)
• Initiative or Process Improvement in Functional Area (weighting 40%)
• Personal and Professional Development (weighting 10%)

Key skills

• Front office handling experience
• Should have good working knowledge on front office services, cafeteria and events management
• Should have good communication skills

Sound like you? To apply, you need to be:

Knowledgeable and experienced

Hotel Management degree or any related fields preferred.  

At least 3-4 years executive/administrative assistant experience directly supporting a Division Head of a large private or public sector firm/ organization.

Excellent computer skills. Proficiency in MS Windows and Office (Word, Excel, PowerPoint, and Outlook)

Outstanding organizational and time management skills

Has excellent attention to detail, and executes responsibilities with a sense of urgency and follow-through?

Strong English proficiency,

Excellent verbal and written communications skills in English would be advantage.

Discretion and confidentiality

A positive thinker and strong communicator

Are you a confident, energetic, and customer-oriented? Can you interact with stakeholders across all levels? A great match for this job would be someone who has a well-presented, approachable manner as well askills as well as superb written and spoken English communication skills.  

Organisational and professional

You should know how to remain calm and professional, and maintain a proactive and positive attitude, especially in managing multiple operational matters under stressful situations. You must be able to manage conflicting priorities and apply holistic approaches for long-term solutions, while complying with the firm’s procedures and standards.

What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Apply today!

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.