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Job Description:
Process :US FF Ocean
INTERNAL JOB POSTINGS & CAREER DEVELOPMENT OPPORTUNITIES-
Coordinator (Grade 8) – (Rotational - Saturday & Sunday Fixed off)
Shift – Flexible shift timing (Monday to Friday)
Job Summary
Coordinator will be responsible to assist and respond to customer inquiries concerning their invoices while meeting the department performance criteria
The applicant should have good communication and analytical skills and should be systematic in his approach. The position mandates emphasis on quality and a
Positive customer experience for both internal and external customers.
Job Duties
· When cause of discrepancy is identified, problem solving and analysis skills used to determine appropriate course of action.
· Detailed emails may be required for proper documentation
· Sending Pre-alerts and checking 1Y/3Z status for compliance regulation for US Shipments
· Scanning Arrival Notices into Image Management
· Check carrier and CFS websites for shipment milestones and enter into E2K
· Use of various software packages may be needed for processing of adjustments for invoices
· Proactive follow up with internal and external customers may be needed to eliminate future discrepancies.
· Process corrections timely and accurately utilizing proper methods.
· Must meet above minimum acceptable requirements for both quantity and quality elements on a consistent basis.
· Calculates & process large and complex adjustments with appropriate reasoning and research skills.
· should be Team player
Employee Skill Requirement:
· Excellent written and verbal communication skills.
· Excellent interpersonal skills.
· Analytical and problem solving skills.
· Must possess advanced reasoning and research skills.
· Decision making skills.
· Excellent typing speed for data entry.
· Must be customer focused.
· Good typing speed.
Prerequisites:
· Graduate/ Post graduate in any discipline. Finance & Accounting (preferred)
· Eye for detail and should meet stiff deadlines
· Self-Driven
· Influence and Persuasion
· Strong Customer Orientation, understanding customer services issues
· Knowledge of MS office
Employee Type:
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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