Fraud Analyst-Assistant Manager-Ahmedabad

Minimises fraud losses and risks through the identification and analysis of malicious threats affecting Vodafone. Identifies, prioritises and analyses high impacting fraud cases in order to drive positive change across the UK business and maximise fraud prevention

• Supports the assigned Fraud Manager in the proactive and reactive response to various fraud types.
• Leads the response to assigned high value and complex fraud cases.
• Supports the continual enhancement of fraud management systems and operational team processes.
• Assumes lead and deputy roles for specific operational fraud management duties and supports the activities of the wider Corporate Security department

Core competencies, knowledge and experience

• Educated to degree level in a numerate subject (or equivalent)
• Advanced analytical and problem solving skills.
• Ability to communicate clearly (both written and verbally) at a level appropriate to the intended audience
• A broad understanding of communications networks,  related services and fraud methods (desirable)
• Highly proficient in Microsoft Office applications
• Proficient in Oracle/Teradata SQL (desirable)
• An understanding of Vodafone products and services and related systems and processes (desirable)

• Provides specialist expertise in a variety of fraud types and related countermeasures.
• Reviews Vodafone services and related business processes to identify opportunities to better manage fraudulent activity
• Analyses large and complex data sets to identify and understand fraudulent activity and transactions
• Works collaboratively with Fraud Management colleagues to design and implement new fraud detection methods and related Fraud Analyst processes
• Conducts a detailed analysis of assigned complex cases to understand the nature and impact of the fraud as well as its root causes (e.g. system, policy or procedural failings)
• Works collaboratively and cross-functionally to investigate further and to identify how the fraudulent activity will be most effectively disrupted, customers supported and funds recovered.
• Puts tactical and strategic plans into action, tracking progress and communicating updates to colleagues and stakeholders as appropriate
• Reports identified fraudulent activity in line with local and Group governance.

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You'll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.

You may have already heard of Vodafone - We're a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.

As part of our global family, whether that's Vodafone, Vodacom or _VOIS, you'll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.

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