الوصف الوظيفي
About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location:In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.Role and ResponsibilitiesGeneralExecutes all tasks assigned by his/her supervisorDemonstrate high degree of standard awareness, promotes team work and act as a role modelAttains all scheduled training sessionsDisplays warmth, care and enthusiasm when dealing with guest and fellow colleaguesDepartmentalPrepares miseen place, setup and clears table, in the work area. Maintains high standard of hygiene and orderlinessTakes order for guest, serve food and beverage and serve as per the hotel services and productsIs thoroughly familiar with beverage and menu items and able to compose and recommend suitable menu progression and wine pairing; upsell sensitivelyProvides genuine hospitalityHe/She is directly responsible for Medallia of the hotel, LQA, and Coyle auditsHe/She should always maintain hygiene in their respective area and should pass the Hygiene audit like PWT, HACCPKeep abreast of events happening in the hotelSpecific responsibilities and taskGeneralAdheres to the hotel’s code of conduct and grooming and hygiene standardsIs seen on working hands-on, assists colleagues in crunch times, walk the talkActively participates in briefing and meetingsMaintains a clean and orderly work area and promotes a safe working environmentPerforms any additional duties as assignedDoes the linen pickup and main the stockHas to set the side stations after every meal periodDepartmentalDescribes food and beverage menu items with interesting and vivid descriptions in a concise, informative and appropriate mannerIs highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presentedRequisitions supplies according to established procedureAccurately posts guest checks, processes payments and adheres to related control procedures in a vigilant mannerAppropriate manual/policy and procedure: Four seasons service culture standardsFour seasons core standardsGeneral:Front and lobby areasProblem resolutionHeart of the house/employee dinningStaff locker roomsCompliance policiesConfidential, privacy and proprietary data statementPolicy against harassmentElectronic system policySkills and Abilities:Has to have 1-2 years of relevant experience in a 5-star hotel/resort or reputed stand-alone restaurantPossesses aptitude and upward mobilityShould be flexible in working in different outlets on business demandPossesses excellent English, math and psychometric abilitiesBasic beverage knowledge preferred
