We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Responsbilities:
Oversee the delivery of services to clients, ensuring high levels of satisfaction.
Manage and lead service delivery teams, providing guidance and support.
Develop and maintain strong client relationships, acting as the primary point of contact.
Monitor service performance metrics and implement improvements as needed.
Ensure compliance with service level agreements (SLAs) and contractual obligations.
Conduct regular service reviews with clients and internal stakeholders.
Identify and mitigate risks to service delivery.
Collaborate with other departments to resolve service-related issues.
Drive continuous improvement initiatives to enhance service quality and efficiency.
Prepare and present service performance reports to senior management.
Service performance reports and dashboards.
Client satisfaction surveys and feedback reports.
Service level agreement (SLA) compliance reports.
Risk assessment and mitigation plans.
Continuous improvement plans and implementation reports.
Training and development plans for service delivery teams.
Qualficiations:
Bachelor’s degree in Business Administration, Marketing, or a related field.
Minimum of 8 years of experience in bid management, proposal development, or a related role within the managed services outsourcing industry.
Proven experience in bid management and proposal development, preferably in the managed services industry.
Strong understanding of the managed services market and competitive landscape.
Ability to lead and motivate cross-functional teams.
Strong organizational and time management skills.
Proficiency in proposal automation tools and CRM systems.
Proven track record of managing and winning complex bids and proposals.
Strong understanding of bid management best practices, methodologies, and tools.
Excellent project management and organizational skills, with the ability to manage multiple bids simultaneously.
PMP certification highly desirable
Exceptional written and verbal communication skills, with the ability to craft compelling proposals and presentations.
Strong analytical and problem-solving abilities.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project, CRM) and bid management software.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html.
RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.