GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Dispute Analyst whose main responsibility will be to manage and resolve disputes related to AR billing. As a disputes analyst, you will support Amazon’s customers to resolve billing defects, reconcile accounts and drive root cause fixes. The successful individual is expected to be self-motivated, be a quick learner, have strong ownership and have ability to understand complex disputes resolution process.
Summary of Responsibilities
• Understanding of Accounts Receivables process and systems
• Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
• Proven ability to work successfully in an ambiguous environment
• Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
• Fluency in Microsoft Excel is a must
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Reconcile complex accounts and have excellent attention to detail
Key job responsibilities
Key job responsibilities:
• Understanding of Accounts Receivables process and systems
• Follow-up with internal teams via emails and calls to ensure timely resolution of disputes
• Proven ability to work successfully in an ambiguous environment
• Proven ability to meet tight deadlines, prioritize workload and meet productivity goals
• Fluency in Microsoft Excel is a must
• Continually look at ways to improve the customer experience
• Assist in streamlining and improving the accounts receivable process by identifying areas of improvement
• Reconcile complex accounts and have excellent attention to detail
- Bachelors Degree in Accounting/Finance or a related field.
- Previous experience 2-3 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role
- B2 certification for language roles (German)
- Bachelors Degree in Accounting/Finance or a related field.
- Previous experience 2-3 Years in Account Receivables, Collections, Dispute Management, Customer Care, or other customer facing role
- B2 certification for language roles (German)
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