Field Technical Support

Field Technical SupportThis role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

What you’ll do:

• Work collaboratively with other functional team members so as to address customer issues more efficiently.
• Good communication & customer interaction skills
• Capable of providing 24x7 support to customers.
• Ability to think critically and solve problems
• Self-directed with a high degree of self-motivation
• Team player with the ability to support a team goal
• Resolve most technical incidents independently within your technical area. Work with team members to resolve more complex or cross-technology incidents.
• Identify potential escalations and alert management proactively.
• May identify additional services that could lead to future service revenue growth.

What you need to bring:

Education and Experience Required:

• Bachelor's degree (BE / B. Tech) preferred or Associate degree holder (technical field)
• 4+ years working industry experience in related fields desired.

Knowledge and Skills:

• Work experience of Hardware Installation & troubleshooting of HPE Compute & Storage ( DL/DX/BL & Rx Series servers / MSA + 3PAR + StoreOnce + StoreEasy + XP + Tape Drives & Library etc. storage ) & Networking products.
• OS installation & Troubleshooting. In addition to providing support for implementation, maintenance, and troubleshooting of IT systems, needs to be capable of overseeing and resolving issues of the server, network devices, storage, and client devices, support IT systems of all end users by troubleshooting. Moreover should be able to diagnose, detect, and resolve issues.
• Knowledgeable & working experience of min. 4- 5 years  on HPE  Servers,  Storage & Networking hardware architectures
• Problem-solving skills (proactive, reactive and creative).
• Capable of providing 24x7 support to customers.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#india#operations

Job:

Services

Job Level:

Intermediate

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.