We are looking for a self-starter Field Service Technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
Responsibilities
Provide service and customer support during field visits or dispatches
Tie workflow to schedule
Manage all on site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Produce timely and detailed service reports
Document processes
Operate vehicle in a safely manner and use field automation systems
Follow all company’s filed procedures and protocols
Cooperate with technical team and share information across the organisation
Comprehend customer requirements and make appropriate recommendations/briefings
