Field Service Supervisor - (AGL)
Having good Technical Knowledge in Airfield Systems and able to
Interact with Client and Operation Teams. Arrangement of spares,
Consumables items as per the contract. Day to Day Interaction with HW Internal
team for Billing, Engineering Team and Sourcing team. Preparing and Maintaining
records of Preventative maintenance in the Airfield. Active participation
with Client during Operation and DGCA inspection. Coordination with customer
for arranging trainings to various stockholders. Updating Daily report and
Monthly report to client and Internal HAIL teams. Internal Team Management
(Allotment of team as per work conditions). Photometric compliance as per the
contract. Managing Subcontract teams and their billing every month. Billing and
Payment follow-up with Client. Competent mapping and Training to team members.
Developing maintenance plans, implementation plans, test plans and final
reports.
• Providing service support for complex AGL Systems.
• Lead and manage a team, providing guidance, support, and
performance feedback to ensure high productivity and engagement.
• Manage day-to-day operation and allocate resources effectively.
• Ensure all work is performed in compliances with regulatory
guidelines.
• Address and resolve employee, customer or operational issues
in timely and effective manner.
• Identify skill gap and create development plans for team
members.
• Planning & execution of Preventive Maintenance jobs on
time (100% compliance to operational parameters)
• To ensure 100% compliance on Service Level Agreement (SLA),
OTA & OTC
• Handling a team of Service Engineers on HAIL/ Subcontract
payroll.
• Technical skills:
Required – AGL Field and CMS Systems.
Desired – CAT III AGL System,.
• Achieving Order Booking, Revenue & Collection plan every
month
Skills/Qualifications: - Ability to handle a team of
Engineers on HAIL/ Subcontract payroll.
- Team player, Effective communication skills, Customer facing,
Result oriented & hard working.