Field Service Engineer
I
DELIVER
BUSINESS VALUE THROUGH RIGHT AND FAST PARTNERSHIP
Responsibilities:
• Ensure delivery
of value to Honeywell clients and customers
• Ensure customer satisfaction through direct liaison with client
representatives, customers and service recipients
• The engineer needs to operate effectively under time constraints and pressure
from the customer and the business
• Ability to schedule and plan periodic maintenance service to contract
customer base on service contract requirement.
• To lead a team of technicians to perform the periodic maintenance service and
attend to customer’s spot call.
• Development and maintenance of site-specific documentation and quality
assurance information as instructed by team leader
• Availability for and performance of duties outside of normal working hours as
per agreed rosters and as directed
• To maintain and establish a good working relationship with the customer.
• To do project management for alteration, additions or retrofit works on
service site.
• Supervision of field installation, cabling in Service projects/Quoted
reactive work
• Create new sales opportunities during the application of the project/service
• To propose small work quotation for customer and carried out the proposed
work on acceptance.
• Determine equipment and accessory needs for implementation and inform FSL or
FSS in time
• Support FSS or FSL for project cost and progress reporting
• To support sales on technical requirement of maintenance or retrofit sites,
and including basic costing of job.
• Estimate materials costs and quantities provide the information to the FSS or
FSL, and Service Sales.
• To assist project manager on big scale project to execute the project
smoothly, on-time and on budget.
• The engineer needs to provide the customer with an awareness of system
amendments to meet his requirements and there by leverage sales and new
Honeywell sales initiatives.
• Assist FSS or FSL to achieve service matrix and regional AOP targets.
• Adhere strictly to the Honeywell SOPs, Honeywell HSE policy and requirements
in all activities.
Provide technical support
Ensure customer satisfaction
Perform service maintenance
Supervise a team