Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/PLC/SCADA systems.
Preventive Maintenance – Cleaning, Backup, Modification, Report Submission of existing running system.
Corrective Maintenance – Restoring the system from any faults in the system
Shutdown Maintenance
Logistics Management – Individual should carry the material for restoring the problem at site. Material IN and Material Out at customer premises with proper documentation.
PC troubleshooting and Networking
Documentation – 40 % documentation is involved
Special Tasks
Matured skills in independent troubleshooting / problem resolution on these platforms.
Understand customer needs & extend Service Support at site / remote for prompt issue closure ensuring adherence to Honeywell Process and Quality matrices.
Build, Develop & Sustain Customer relationships with effective Customer management.
Should be able to plan site visits as per agreed SLAs and in line with the regional/central revenue plan.
Required travel 80% of the time anywhere in Gujarat - India.
Be available 24X7 for support during exigencies.
Executing Service projects and migrations
Possess fluent oral & written communications skills
Identify prospects, conduct pre-sales site assessment and develop them into firm leads.
Constantly probe opportunities for migrations, add-ons & work seamlessly with customers to reduce their pain areas by pitching-in the right solution
ISO, HSE, commercial guidelines and all Honeywell Process compliance is must.
Be a single point contact for all customer needs for designated customers.
Added advantage if knowledge of Honeywell System
Must be willing to serve and be deputed as Site Support Specialist (Resident support Engineer) 24X7, 365 days.
Other Mandatory Condition
Ready to work as a ‘Site Support Specialist ‘(Resident Support Engineer) 24X7, 365 days apart from standard leave policy at different locations like Dahej, Mehsana, Surat, Mithapur etc.
24 X 7 Support availability is mandatory.
Ready to work on other Gujarat region sites including some part of MP
Politeness and good communication skills are required during interactions.
Leave process and frequency should be followed as per the standard regional process.
Office Process should be followed timely and accurately.
MUST HAVE
Bachelor's degree / equivalent, or High school diploma with significant relevant experience.
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